Role Purpose

The Aged Care Branch Coordinator oversees the daily operations of our small Aged Care division, ensuring smooth service delivery, accurate documentation, and high-quality client support. This role acts as the central point of coordination for staff, clients, and external providers, while escalating complex matters to the Senior Manager.

Key Responsibilities

Operational Coordination

· Manage day-to-day workflow of the Aged Care branch, ensuring services run efficiently.

· Coordinate staff schedules, client visits, and rostering changes.

· Monitor service delivery to ensure timeliness, quality, and compliance with internal standards.

· Maintain oversight of care supplies, equipment, and inventory.

Administration & Compliance

· Maintain accurate client records, care plans, incident reports, and onboarding documentation.

· Ensure all paperwork meets regulatory and organisational requirements.

· Assist with audits, reporting, and preparation of compliance documentation.

· Support the Senior Manager with administrative tasks and operational reporting.

Staff Support

· Assist with onboarding, training coordination, and general support for care staff.

· Communicate daily priorities, updates, and changes to the team.

· Provide guidance on processes and escalate performance or conduct concerns appropriately.

Client & Family Communication

· Act as the first point of contact for clients, families, and external providers.

· Respond to enquiries, resolve straightforward issues, and escalate complex matters.

· Maintain a warm, professional, and empathetic approach to client interactions.





Business Support

· Assist with budgeting, invoicing, and basic financial tracking for the branch.

· Prepare weekly and monthly operational reports.

· Identify opportunities to improve efficiency, client satisfaction, and workflow.

Skills & Experience

· Experience in Aged Care, NDIS, community services, or a similar operational environment (preferred).

· Robust administrative and organisational skills.

· Excellent communication and customer service abilities.

· Ability to coordinate multiple tasks and priorities in a quick-paced environment.

· Understanding of compliance requirements in Aged Care (advantageous but not essential).

· A strong understanding of business management e.g. budgeting, reporting, business development and relationship building.

· Proficiency with scheduling systems, CRM platforms, and Microsoft Office.

Personal Attributes

· Warm, empathetic, and client-focused.

· Highly organised with strong attention to detail.

· Comfortable taking ownership of daily operations.

· Cooperative and supportive, with a willingness to help wherever needed.

· Able to work independently while knowing when to escalate issues.

· The ability to speak a second language is highly desirable, e.g. Assyrian, Spanish or Vietnamese

Why This Role Matters

This position ensures the Aged Care branch runs smoothly every day. By coordinating staff, supporting clients, and keeping operations organised, the Aged Care Branch Coordinator plays a vital role in delivering safe, high-quality care.

Pay: $58,300.49 – $65,000.00 per year

Work Location: In person

📌 Aged Care Branch Coordinator (Wetherill Park)
🏢 Best Care Services
📍 Wetherill Park