PEAQ GROUP

PEAQ Group strive for operational excellence and aim to do our part in protecting the environment, reduce our carbon footprint and provide cost effective sustainable solutions to our clients, our people and the community.

PEAQ GROUP focuses on sustainable environments, we are committed to continuous improvement in the development of our environmental policies and procedures.

We ingrain this plan in all that we do, not only in our environment, but in every aspect of our business-how we operate, how we think, how we act.

PEAQ GROUP are proud of our commitment to providing an inclusive workplace culture where all our staff are valued and recognised for their unique qualities, ideas and perspectives. We acknowledge the skills and perspectives that people may bring to the workplace by gender, race, ethnicity, disability, age, sexual orientation, gender identity, intersex status or other difference and these different perspectives, backgrounds and skills help us better understand our clients.

We are committed to providing a working environment that values diversity and inclusion, which supports all employees to reach their full potential. Our commitment is demonstrated through workplace diversity and inclusion strategies, policies and initiatives.

PEAQ GROUP continue to further develop our innovative intranet reporting system and Lighthouse tracking software to monitor staff movement, increase productivity and enhance our safety policy.

The role of Customer/Concierge Service RepresentativeOfficer responsibilities you will have a passion for customer service,



with excellent communication skills, a calm, friendly demeanour and the ability to think quickly and solve problem.

Responsible for the implementation and review of building condition

- Responsible for the development, management, recording and storage of maintenance documentation Mail or parcel deliver, guest requests and security or safety infringements including electronic data

- To assist with the implementation and monitoring of Facilities Management processes and procedures
- Maintain good order and conduct within the site and surroundings.
- Check podiums, Gym and Pools and shared services including carparks for good order and conduct.
- Lockdown and open ups as required.
- Establish and record the identity and authorization of persons on the property.
- Enforce building and OC rules.
- Help residents and visitors with any issues or questions they may always have been courteous and friendly.
- Turn off non required lightings & heating
- Help maintain a clean and tidy lobby area area.
- Maintain an accurate and legible daily log of all events on online system
- Report any suspicious activity or identified risks/hazards.
- Contact Management if any emergency occurs that requires assistance be it maintenance.

- Any other duties task instructed from time to time by the Facility Manager and your supervisor.

Job Types: Full-time, Part-time, Permanent
Part time hours: 20-38 per week

Schedule:

- Shift work

Experience:

- Concierge Services: 1 year (Required)
- customer service: 1 year (Required)

📌 Customer/Concierge Service Representative (Melbourne)
🏢 PEAQ GROUP
📍 Melbourne