We're seeking an experienced hotel/resort Reception Supervisor to join our small team at Rolling Surf Resort - Caloundra. This is a hands-on role and we require someone who is exceptionally organised, and takes pride in delivering outstanding guest experiences. You'll be a key support to the Front Office team, helping ensure daily operations run smoothly while maintaining high service standards.
We're looking for someone who takes initiative, leads by example, and sees what needs to be done without being asked.
What you'll bring:
- Previous hotel or resort reception experience
- Robust organisational and time-management skills
- The ability to take ownership and work independently
- Confidence supporting and guiding team members when required
- Excellent customer service and communication skills
- Experience with reservation systems (Resly experience highly regarded)
- Flexibility to work weekends and varied shifts
Why join us?
- Work in a stunning resort location at a beautiful property
- Be part of a close-knit and supportive team
- Enjoy a role with variety, responsibility, and autonomy
- Make a genuine impact on both guest experiences and daily operations
If you're someone who sees what needs to be done and gets it done, we'd love to hear from you.
Australian work rights are required for this position.
Pay: $69,000.00 – $75,000.00 per year
Experience:
- Hotel/Resort front office reception: 1 year (Required)