Company Description

Who we are?

We are JDE Peet’s.

We craft coffee for every cup and build brands for every heart.

JDE Peet’s - now part of Keurig Dr Pepper – is the world’s leading pure-play coffee company, with a presence in more than 100 markets.

Guided by our ‘Reignite the Amazing’ strategy, we are focused on brand-led growth across three big bets: Peet’s, L’OR, and our 10 strategically selected local icons led by Jacobs.

In 2025, JDE Peet’s generated total sales of EUR 9.9 billion and employed a global workforce of more than 21,000 employees.

Discover more about our journey to deliver a coffee for every cup and a brand for every heart at www.jdepeets.com.

What’s it like to work at JDE Peet’s?

We believe amazing things happen over a cup of coffee.

Together, we create those moments every day, turning ideas into impact and possibilities into reality.

At JDE Peet’s, we work as one team guided by our values: we Dare to Amaze, Own It, Make It Simple, and Win Together.

Here, you’ll find the freedom to innovate, the courage to take bold steps, and the support to grow your career in a global environment.

Come join our team and discover what your cup of amazing can be! Find out more at http://careers.jdepeets.com

Job Description

Customer Orders

- Process retail customer orders accurately and on time
- Make sure orders are picked, shipped, and delivered within agreed timeframes
- Keep order details up to date in the system, including applying rejection reason codes where needed

Customer Service

- Handle customer queries around short shipments, late deliveries, missing or incorrect orders in a professional and timely way
- Escalate more serious or complex issues to the Customer Service Manager when required
- Log, track, and resolve all issues through the Incident Log

Master Data





- Manage customer and master data set‑ups and changes with our 3PL warehouse and transport partners

Supply Chain Support

- Build strong working relationships with key stakeholders and keep across stock availability
- Flag and escalate any supply or inventory issues early
- Work closely with the Planning team to make sure supply allocations are followed
- Monitor and manage order‑related KPIs with 3PL warehouse and transport partners

Qualifications

Working at JDE Peet’s is hands‑on and rewarding, giving you the opportunity to make a real impact while working as part of a collaborative, one‑team culture.

We’re a quick‑paced, purpose‑driven organisation focused on what matters most.

Our environment values energy, agility, and bold thinking.

If you’re ready to grow your career and contribute within a global business, JDE Peet’s could be the place for you.

As a Customer Service Specialist (Retail), prior experience in FMCG working with major supermarket chains is ideal.

You’ll play a key role in delivering a high‑quality customer experience by managing orders, resolving enquiries, and working closely with internal stakeholders.

This role suits someone who is proactive, detail‑oriented, and thrives in a busy environment and managing multiple things at one time.

Key skills & experience

We’re looking for someone who brings:

- Previous experience in customer service and/or order management
- Strong attention to detail with the ability to work to deadlines
- A proven ability to build strong working relationships with customers and internal teams
- High‑level written and verbal communication skills
- A self‑starter mindset with a focus on continuous improvement
- The ability to work well both independently and as part of a team
- SAP experience

Additional Information

Required Skill Profession

Information And Record Clerks

📌 Customer Service Specialist (North Sydney)
🏢 JACOBS DOUWE EGBERTS
📍 North Sydney