Number of Positions Available:

1

ABOUT US

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities.

We believe in doing good that transforms lives and futures for the better.

It is this belief which drives us to find new ways and places where we can make a difference.

From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.

Why this role matters
The Salvation Army (Salvos) is one of the largest providers of homelessness services across the country.

Our philosophy is that every person should be afforded dignity and respect and that no one should be without a secure, affordable, and secure home.

We provide services and supports to adults, and families with accompanying children in the form of accommodation, case management, assertive outreach, financial assistance, community connection and referral services.

About the role

As an Intake Worker, you will be the first point of contact for individuals accessing homelessness services through Flagstaff Accommodation and The Open Door.

You will coordinate client intake, manage service fee administration, and provide high-quality administrative support to ensure clients receive timely access to appropriate services.

Working as part of the Community of Support team, you will contribute to delivering a welcoming, responsive, and person-centred service for people experiencing homelessness.

Reporting to the Manager-Flagstaff, this is a fixed-term part-time position, contracted until October 2026; 19 hours per week, based on-site in Flagstaff, VIC.

Conditions
Compensation is in accordance with the SCHADS Award - Level 5.

How you will make an impact

- Deliver a welcoming and professional intake experience for individuals accessing homelessness services
- Conduct client assessments, manage intake processes,



and maintain accurate records and reporting
- Support clients through information, referrals, and connections to housing and community services
- Manage service fee administration and contribute to the smooth day-to-day operation of the program
- Work collaboratively with the team to deliver high-quality, person-centred services and continuous improvement initiatives

What you will bring

- Appropriate diploma qualification relevant to the delivery of community services e.g. Social Work, Psychology or equivalent
- Experience working in the Homelessness sector
- A current VIC Driver's Licence
- A current Employee Working with Children Check
- A current First Aid Certificate

What we offer

The Salvos offer eligible employee's a well-balanced package of meaningful benefits including:

- Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit

- Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities

- Access to EAP and health & wellness initiatives incl Fitness Passport

- Aboriginal and Torres Strait Islander supports such as: Burra Burra Network (pastoral care network), Cultural Events, Sorry Business and Ceremonial Leave (up to 10 days)

- Ongoing training and development opportunities that enhance on the job skills and proficiency

- Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts

How to apply

If you’re passionate about making a difference and ready to join a team dedicated to creating positive change, please submit your resume and cover letter detailing your alignment with the requirements of the role. Together we can build a brighter future.

Applications will close as soon as a suitable candidate is secured.

Required Skill Profession

Counselors, Social Workers, And Other Community And Social Service Specialists

📌 Intake Worker (West Melbourne)
🏢 The Salvation Army
📍 West Melbourne