Job Description

About The Role:

Reporting to the Operation Manager, you will take full ownership of the day-to-day Front Office operation and lead a team committed to delivering warm, efficient and memorable guest experiences.

You will:

- Lead, coach and develop the Front Office team, creating a positive, accountable and high-performing culture
- Maintain a visible presence across the hotel and provide hands-on leadership during peak periods
- Oversee all Front Office operations, ensuring smooth arrivals, departures and guest interactions
- Drive guest satisfaction, loyalty enrolments, upselling and other key departmental performance measures
- Manage rosters, productivity and labour costs in line with business demands and budget expectations
- Work closely with Reservations, Housekeeping and other departments to optimise room allocation and operational flow
- Oversee VIP arrivals, groups, special requests and complex guest situations
- Review guest feedback and implement practical improvements to service and processes
- Manage departmental reporting, forecasting, audits and financial procedures
- Ensure Front Office systems, procedures and Opera PMS processes are accurate and effective
- Support recruitment, onboarding, training, performance management and succession planning
- Maintain compliance with brand standards, workplace health and safety requirements and emergency procedures
- Champion Accor’s Heartist® culture and lead by example in every interaction

Qualifications

About You:

You are an experienced hotel professional who enjoys being close to the operation, supporting your team and finding solutions in a busy environment.

You will bring:

- Previous leadership experience within Front Office, or a comparable hotel operation
- At least five years of Front Office experience, with a minimum of two years in a supervisory or management position preferred




- Strong knowledge of hotel Front Office procedures and Opera PMS
- Demonstrated experience managing rosters, labour costs and departmental productivity
- An understanding of forecasting, budgeting, revenue management and hotel performance measures
- A genuine passion for coaching, developing and recognising team members
- The confidence to manage guest concerns and operational challenges calmly and professionally
- Strong communication, organisation and problem-solving skills
- A practical, hands-on leadership style and willingness to support the team when required
- Flexibility to work across a seven-day hotel operation, including occasional evenings, weekends and public holidays

Most importantly, you will be a leader who brings energy, consistency and care to the workplace and understands that a strong guest experience begins with an engaged team.

Additional Information

What is in it for you?

- The opportunity to lead the Front Office of Tasmania’s largest hotel
- A highly visible leadership role with genuine influence over the guest and team experience
- Career development and progression opportunities across Accor’s extensive hotel network
- ALL Heartist Membership, providing discounts on accommodation and food and beverage worldwide
- Family and friends discounts across selected accommodation, services and events
- Access to the Accor Live Limitless loyalty program, allowing you to earn status and reward points on eligible stays
- Access to Learn Your Way, Accor’s modern training and development platform
- Recognition through service anniversaries, Accor tenure milestones and team recognition programs
- A supportive leadership team and a diverse, energetic hotel setting

Applicants must hold unrestricted Australian working rights.

Unfortunately, sponsorship is not available for this position.

Required Skill Profession

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