Are you a friendly, organised, and compassionate Medical Receptionist who enjoys delivering outstanding patient care?

Waterloo Healthcare is a modern, AGPAL-accredited, bulk-billing general practice looking for a motivated Medical Receptionist to join our growing team. We pride ourselves on providing high-quality healthcare in a welcoming, supportive, and professional environment.

About the Role

As the first point of contact for our patients, you will play an important role in ensuring the smooth day-to-day operation of the practice.

Your responsibilities will include:

- Greeting patients with a warm and professional manner
- Managing appointment bookings and telephone enquiries
- Processing Medicare, DVA and private billings
- Using Medical Director and Pracsoft (or similar clinical software)
- Managing patient records while maintaining confidentiality
- Handling EFTPOS and daily banking reconciliation
- Liaising with GPs, nurses, allied health professionals and external providers
- Processing referrals, recalls and correspondence
- General administrative and reception duties

About You

The successful applicant will have:

- Experience with Medical Director and Pracsoft will be highly regarded but is not essential.
- Excellent communication and customer service skills




- Strong organisational and time management skills
- High attention to detail and accuracy
- Ability to work efficiently in a busy environment
- Professional presentation and a positive attitude
- Strong computer skills
- Ability to work independently and as part of a team

What We Offer

- Supportive and friendly team environment
- Modern AGPAL-accredited medical practice
- Ongoing training and professional development
- Stable long-term employment chance
- Flexible working arrangements for the right candidate
- Chance to grow with an expanding medical practice
- Convenient Waterloo location with excellent public transport access
- Competitive remuneration based on experience

Employment Type

- Part-Time or Casual
- Immediate start available

How to Apply

If you are passionate about providing exceptional customer service and enjoy working in a healthcare workplace, we would love to hear from you.

Please submit your:

- Resume
- Cover Letter outlining your experience
- Two skilled referees

Only shortlisted applicants will be contacted. Sponsorship is not availble.

Pay: $30.00 – $35.00 per hour

Work Location: In person

📌 General Practice Receptionist (Alexandria)
🏢 Waterloo Healthcare
📍 Alexandria