About the Role

As a Customs Classifier at FedEx, you will play a critical role in ensuring the accurate tariff classification of imported and exported goods while maintaining compliance with Australian customs legislation and international trade requirements. Your expertise will directly contribute to the efficient clearance of shipments, minimise compliance risks, and deliver outstanding service to our customers.

Working within a collaborative team of customs professionals, you will use your analytical skills and attention to detail to classify a broad range of commodities and provide technical advice to internal and external stakeholders.

Key Responsibilities

- Accurately classify goods using the Harmonized System (HS) and Australian Customs Tariff.
- Review commercial invoices, packing lists, technical specifications and supporting documentation to determine the correct tariff classification.
- Liaise with customers, freight forwarders, importers and internal teams to obtain product information and resolve classification enquiries.
- Provide guidance on tariff classifications, Free Trade Agreements (FTAs), customs concessions and regulatory requirements where applicable.
- Ensure compliance with Australian Border Force (ABF) requirements and other relevant government agencies.
- Identify and resolve classification discrepancies while proactively communicating with relevant stakeholders.
- Maintain accurate records and support documentation for audit and compliance purposes.
- Monitor changes to customs legislation, tariff schedules and trade agreements, ensuring classifications remain accurate and compliant.
- Contribute to continuous improvement initiatives that enhance classification accuracy, efficiency and customer experience.

Skills & Experience

We're looking for someone who is:

- Highly analytical with exceptional attention to detail.
- Able to interpret technical information and apply legislation accurately.
- An excellent communicator with strong customer service and stakeholder management skills.
- Well organised, able to prioritise workloads and meet deadlines in a fast-paced environment.




- Proficient in Microsoft Office and comfortable learning new systems.
- A team-oriented team player with strong problem-solving abilities.
- Previous experience in customs classification, customs brokerage or international trade is highly regarded.

Minimum Qualifications

- Secondary school education or equivalent.
- A qualification in Customs Broking, International Trade, Logistics or a related discipline is highly desirable.
- Experience with Australian customs legislation and tariff classification is advantageous.

Why Join FedEx and What we Offer?

Career growth and progression: At FedEx, you’re more than just part of a global brand — you’re part of a team where people feel supported, valued, and connected. Our employees build long-term careers with us, with many of our Customs professionals progressing into roles such as Station Managers, Senior Leaders, and Engineers, as well as taking on international opportunities. We are committed to supporting your career aspirations every step of the way.

Extra Earning potential: Maximize your earnings in a supportive and collaborative team environment, with access to weekend work and public holiday shifts, a competitive hourly rate, and full-time job security

Tuition assistance: At FedEx, we are a team that genuinely cares. We offer support for further education to help you grow and develop your career

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.

All qualified applicants will receive consideration for employment regardless of age, race, color,



national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.

📌 Customs Classifier (Matraville)
🏢 Fedex AMEA
📍 Matraville