Membership Officer – 6-Week Temporary Contract

Location: Moorabin | Office-based
Please check the Moorabbin location is accessible for you before applying

Start Date: Monday, 10 August 2026

Hourly Rate: $40 Per Hour + Super

Contract: 6 weeks, with potential to extend

Hours: Monday–Friday, 8:30am–5:00pm

Positions:
1 x Full-Time (Temporary)
1 x Part-Time (Tuesday & Thursday) (Temporary)

We are currently seeking Membership Officers to join a well-known AFL organisation during a busy membership renewal period.

You will be joining a friendly and supportive team and will play an important role in supporting members throughout the renewal period, with a strong focus on member retention and delivering excellent customer service.

About the Role
This is a busy and high-volume position where no two days will be the same. You will be responsible for managing a large volume of member enquiries across email and phone, helping members with their queries and supporting membership renewals.

- Managing a high volume of inbound and outbound phone calls
- Handling and responding to a large volume of email enquiries




- Assisting members with their membership enquiries and requests
- Supporting member retention and membership renewals

About You

- Previous experience in customer service, contact centre, membership or sales
- Excellent verbal and written communication skills
- Experience using Archtics is highly desirable
- Confidence handling a high volume of inbound and outbound calls
- Strong computer literacy and the ability to quickly learn current systems

What's in It for You?

- 6-week temporary assignment commencing 10 August 2026
- Potential for extension
- Full-time and part-time opportunities available
- Join a well-known AFL organisation
- Friendly, supportive and social team environment
- Full training and ongoing support provided
- Gain valuable experience in membership, customer service and sales
- Make an impact during a key membership renewal period

If you are a confident customer service professional who loves working with people, is highly comfortable with technology and thrives in a fast-paced environment, we'd love to hear from you!

📌 Membership Officer (Temp) (Moorabbin)
🏢 Smaart Recruitment
📍 Moorabbin