- Max term | Full Time till 30-Dec-2026
- Salary: $108K + Super + Salary Packaging
- Location: Ipswich QLD 4305
- Make a meaningful difference to the lives of Australians in need

Life at Mission Australia

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we’re building hope and possibility for all.

Your Opportunity

This role provides expert practice advice and leadership to a team of Case Manager practitioners working with families towards Intensive Family Support program objectives. These include enabling vulnerable children, young people and their families to make sustainable increases in safety, wellbeing and belonging and to minimize the likelihood of a family from entering the statutory child protection system. Support is also provided to the Program Manager to deliver high quality and contractually compliant services.

Your key responsibilities will be to:

- Provide expert practice advice, coaching and supervision to a team of Case Managers.
- Assist the Program Manager with the allocation and management of caseloads.
- Respond to referrals in line with Intensive Family Support policies and procedures.
- Support practitioners to deliver safe, high-quality and compliant services.
- Foster strong relationships with internal and external stakeholders to improve outcomes for families.
- Engage directly with families in their homes and community settings to overcome barriers to participation.




- Deliver brief therapeutic interventions and practice support where required.
- Contribute to continuous improvement, service quality and positive team culture

Requirements for Success

- A degree qualification in Human Services, Social Work, Psychology, Social Sciences or a related discipline.
- Demonstrated experience working with families facing complex challenges, including mental health concerns, disability, domestic and family violence, and child protection issues.
- Strong knowledge of Child Protection and Domestic and Family Violence legislation.
- An understanding of the needs of Aboriginal and Torres Strait Islander families, including the impacts of intergenerational trauma.
- Experience providing supervision, coaching and practice leadership to frontline practitioners.
- The ability to apply evidence-based therapeutic approaches and early intervention principles.
- Sound crisis management skills, including an understanding of vicarious trauma and self-care strategies.
- Excellent stakeholder engagement skills and the ability to build collaborative partnerships that achieve positive outcomes for families

Please include a cover letter as part of your application outlining your motivation for joining our Intensive Family Support team.

Before starting work with us,



you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.

Your benefits

- Rewarding work – every day you know you’re making a real difference
- Not-for-profit salary packaging, reducing your tax
Free external, confidential counselling
- Volunteering opportunities
- Opportunity to purchase additional annual leave
- Extra leave including Mission Australia Thank You Day & Work Anniversary Day off

Our culture

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.

We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve.

We are committed to creating a diverse and inclusive working setting. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia.

If you live with disability and require support to submit your application, please email [email protected]

We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at [email protected]

📌 Senior Practitioner (Ipswich)
🏢 Mission Australia
📍 Ipswich