Vacancy Name

Enterprise Services Engineer

Vacancy No

VN469

Location

Adelaide Airport

Employment Type

FT - Full-time

Hours Per Week (Part Time Only)

38.00

Position Purpose

Working closely with a small team of ICT professionals the role supports the design, installation, configuration, deployment and maintenance of the airport’s server infrastructure and elements of its Microsoft 365 / Azure tenancy.
The specialist technical nature of the role necessitates involvement in an on-call roster.

Key Accountabilities

Technical

- Provision, support and maintain Storage Area Network (SAN) infrastructure to facilitate business and project requirements
- Provision, support and maintain physical and virtual (VMware ESX) server infrastructure
- Maintain the server and SAN infrastructure monitoring environment
- Install and maintain Microsoft server operating systems and related activities, including Active Directory configuration, endpoint protection and security patching
- Support, maintain and upgrade multiple server based applications
- Install and maintain Linux operating environments and related activities
- Administer, maintain and update AAL database servers and related systems
- Support the administration of the company’s Microsoft 365 / Azure tenancy
- Ensure that server and storage infrastructure availability remain within agreed targets and service levels
- Administer software and hardware license controls
- Administer, configure and troubleshoot VPN and Remote Access solutions and devices




- Administer access to computer systems in partnership with the network and cyber security teams
- Conduct daily reviews of backup system to ensure their successful completion and co-ordinate restoration activities on an as-required basis
- Ensure compliance and maintenance of the technology asset register
- Administer Change Management policies and procedures
- Administer access requests for database, network and security systems

Support

- Provide quality 2nd and 3rd level technical support to the Helpdesk team, with a strong focus on customer service and support
- Working closely with network infrastructure support, maintain, test and update disaster recovery procedures for server and SAN infrastructure
- Research and participate in the procurement of relevant infrastructure, systems and services
- Work collaboratively with support partners to ensure the timely delivery of services in compliance with agreed several levels
- Support the review of policies and procedures that manage relevant technology assets, systems and services
- Support the ongoing improvement in AAL’s cyber security posture, including participation in risk management and business continuity reviews

Team

- Bring a team-oriented,



can-do mindset to the team and contribute to the advancement of the Business and Information Services (BIS) team’s workplace culture
- Work collaboratively with all members of the BIS team to ensure that team’s timely delivery of business as usual and project tasks
- Build partnerships and relationships across the business
- Supply technical advice, guidance and work scope information to technology project enquiries
- Participate in technology projects when allocated
- Regularly review industry trends to ensure that the team is aware of best practice thinking on relevant infrastructure, systems and services
- Actively contribute to the planning for the obsolescence, renewal or expansion of infrastructure, systems and services to ensure the team continues to satisfy business needs and service expectations

Qualifications/Skills/Experience

Appropriate related studies or certificates, either achieved or in progress, noting that the following demonstrated industry experience is essential:

- Minimum 2 years’ experience with Microsoft Active Directory
- Minimum 2 years’ experience with VMWare
- Minimum 2 years’ Office 365/Azure environment administration
- Minimum 2 years’ experience with Enterprise Server and SAN technology
- Minimum 2 years’ experience supporting servers and SAN environments
- Experience with customer service and help desk operating environments
- Experience working within a technology team in a complex organisation

Applications Close Date

📌 Enterprise Services Engineer (Adelaide Airport)
🏢 Adelaide Airport
📍 Adelaide Airport