Front Office Receptionist

Quest Williamstown North welcomes new locals! Quest Apartment Hotels is the largest and fastest growing apartment hotel operator in Australasia with more than 160 franchised properties across Australia, New Zealand, and Fiji. While Quest is a member of The Ascott Limited, a leading international lodging owner-operator, Quest Williamstown North is locally owned and operated. We love helping our guests to get as local as they like it, so they get the warmest welcome when they check in, and we have the best local tips for them to check out.

Quest Williamstown North is a 59 Room property located in stunning Wetlands along the Williamstown foreshore, with a close distance to Williamstown Beach, Seaworks and many industrial and business parks. The property opened in 2005 but has been recently refurbished that attracts a primarily corporate customer base.

At Quest Williamstown North, we’re on the lookout for a new Front Office Receptionist to join our team on a part-time basis, working a minimum of 15 hours per week.

The Role

Involves all aspects of front office reception, including delivering effortless guest experiences, providing friendly, personalised customer service in responding to accommodation enquiries, promoting the business to achieve accommodation sales, processing reservations and ensuring full and accurate data capture, assisting corporate and leisure guests (eg check in, explaining hotel facilities and location, check out), and ensuring the smooth running of the reception desk.





The Ideal Candidate

Will demonstrate a passion for customer service and ensuring a positive experience for all guests, solid skills in promoting and selling accommodation services and facilities, excellent communication, interpersonal and time management skills, experience with front office booking systems, a keen eye for detail, high standards of personal presentation, and a highly team orientated ethos.

Previous front office reception experience in a hospitality, travel or tourism environment would be highly regarded, as would other types of customer facing roles, e.g., retail.

The successful applicant must be available to work shifts, weekends and public holidays, and have entitlements to work in Australia.

The Opportunity

The role presents a great opportunity to work with a beautiful property, close knit, friendly team under the banner of the highly successful and established Quest brand.

Terrific working conditions are on offer, including provision of a corporate uniform, staff, family and friends rates for leisure accommodation with Quest nationally and onsite parking, team performance incentives including vouchers and team lunches.

Applications

To apply, please direct your letter of application and CV to Sofai Olmos, Rooms Division Manager. Questions and expressions of interest are welcome by telephoning Sofia, 03 9393 9700

Applications close 28th April 2026.

Job Type: Part-time

Pay: $26.70 – $60.00 per hour

Work Location: In person

📌 Guest Service Agent - Hotel (Williamstown)
🏢 Quest Williamstown North
📍 Williamstown