Welcome to Elouera Home Support

Thank you for your interest in the Office Manager position at Elouera Home Support.

At Elouera Home Support, we are a growing organisation committed to delivering high-quality, person-centred support to individuals and families in our community. As we continue to grow, the Office Manager role is essential in shaping how we operate, how we support our team, and how we deliver consistent, high-quality services

Why Join Elouera Home Support

Supportive and Inclusive Environment

Career Development and Growth

Community Connection

Make a Real Difference

About The Role

The Office Manager oversees daily office operations, workforce coordination, and administrative systems. This role supports compliance, maintains structure, and works closely with leadership to ensure services are delivered professionally and efficiently.

It is a hands-on position within a collaborative office team where visibility and responsibility are high.

For a detailed overview of responsibilities and expectations, please click here to view the Position Description.

Pay & Employment Information

Pay Guide: $35.97 – $38.74 per hour + superannuation on a 35hours/week part-time contract. The final hourly rate offered will be determined based on skills, experience, and alignment with the requirements of the role.

Hours: Monday to Friday, 9:30am – 5:00pm (35 hours/week) based at our Wollongong office.

Employment Type: Casual commencement, for the first 3 months of employment with opportunity for permanent part time 35 hours/week conversion after 3 months for the right candidate, subject to performance and business needs.

About You

You enjoy working across operations, people, and systems. You bring solid leadership capability and value accountability, structure, and clear communication. You are adaptable and proactive, confident in guiding others and supporting change as the organisation continues to evolve.

You influence positively, contribute to a constructive team culture, and take pride in helping systems and people grow stronger together.

What We’re Looking For

We are seeking someone who values working within a close-knit office team, where collaboration, accountability, and clear communication matter. In our environment, each team member plays a visible and important role. You will be comfortable taking ownership, contributing ideas,



and working alongside leadership to strengthen systems and support consistent service delivery.

Next Steps

This application has been designed to give us insight into who you are, how you think, and how you approach leadership and organisation within a care-focused environment. We encourage you to take your time and respond in your own words. We genuinely want to hear your voice. While technology can be helpful, what matters most to us is your judgement, your experience, and how you think through real situations.

We are far less interested in perfectly polished answers and much more interested in authenticity, practical thinking, and alignment with our values. We are not looking for flawless answers, just thoughtful ones that reflect you. All information provided will be treated with respect and confidentiality.

Please keep your responses to a maximum of 200 words per question.

We recommend drafting your answers in a Word document first.

If this role aligns with your experience and approach, we look forward to reviewing your application.

Elouera Home Support Wollongong

Office Manager

“*” indicates required fields.

Applicant details

First name*

Last name*

Email*

Phone*

Suburb*

Postcode*

Availability & Work Conditions

Are you available to work Monday to Friday, 9:30am–5:00pm? Yes No

Comments:

Are you comfortable commencing on a casual basis with reduced hours during onboarding (first 2-3 months of employment)?Yes No

Comments:

When would you be available to commence employment if successful?

Employment History

Please briefly outline your most recent role and key responsibilities.

Motivation & Role Fit

In your view, what are the most important skills, qualities, and behaviours required to be successful as an Office Manager in a growing care-based organisation, and why?

What motivates you to work in a smaller organisation that is evolving and expanding, where processes are still being refined?

Systems, Improvement & Problem Solving

What experience or strengths do you bring that would help improve systems, processes,



or overall client experience at Elouera Home Support?

Do you have experience with rostering, scheduling, or workforce coordination? If yes, please elaborate.

Describe a time you identified an operational issue, inefficiency, or risk and took initiative to improve it. What steps did you take and what was the outcome?

How do you plan, organise, and prioritise your workload when managing competing deadlines, urgent issues, and multiple stakeholders?

Client & Stakeholder Relationships

How would you support consistent, professional communication across teams while also ensuring clients and families have a positive and reliable experience?

Culture & Leadership

How do you encourage accountability, performance, and professionalism within a team, and how do you model those expectations in your own work?

Compliance & Eligibility

Do you currently hold or are you willing to obtain the following:

Do you hold the right to work in Australia?*Yes No

National Police Check YesNoWilling to obtain

Working With Children Check YesNoWilling to obtain

First Aid YesNoWilling to obtain

CPR Certificate YesNoWilling to obtain

COVID 19 Vaccination YesNoWilling to obtain

Additional Information

We invite you to provide any additional details that may support your application or help us better understand your circumstances, including anything you would like us to consider as part of the recruitment process.

Documents Upload

Please upload clear and legible copies of the relevant documents below.

Accepted file types: PDF, DOC, DOCX, JPG, JPEG, PNG.

Maximum file size: 2MB per document.

Resume*

Cover letter

Position Relevant Qualification

National Police Check

Working With Children Check

Proof of Right to Work in Australia

First Aid

CPR Certificate

Proof of COVID-19 Vaccination

Additional Supporting Documents (optional)

Values Alignment Declaration

I confirm that I align with Elouera Home Support’s commitment to ethical, respectful, and person centred care and service delivery. I understand that integrity, accountability, confidentiality, and professionalism are fundamental requirements of the Office Manager role, particularly in supporting compliance, leading teams, and maintaining a positive and respectful workplace culture.

By submitting this application, I confirm that the information provided is true and accurate to the best of my knowledge.

📌 Office Manager – Wollongong (Keiraville)
🏢 Elouera Home Support
📍 Keiraville