Add expected salary to your profile for insights Ektimo is Australia’s leader in environmental monitoring and provider of emission monitoring systems. Offering a diverse range of services and represented in VIC, WA, NSW and QLD, our strong focus is quality of services and client appreciation.
We demand quality and support each other to succeed. It’s an exciting time to join Ektimo, as we embark on our growth journey supported by private equity backed investment. The Role Reporting to the CEO, the Commercial Operations Manager is responsible for building and managing Ektimo's commercial operating rhythm and operational systems infrastructure.

The role is internally-focused and acts as a key advisor and operational partner to the CEO, helping establish commercial discipline, drive accountability and improve visibility of business performance across the organisation. Key Responsibilities Own and maintain Ektimo’s national sales and opportunity pipeline, ensuring all opportunities are accurately captured, tracked and progressed through the sales process. Oversee quote tracking and follow-up activities, establish and monitor quote conversion metrics, and identify stalled opportunities to support timely action and improved outcomes. Provide accurate pipeline forecasting and sales reporting, monitor win rates across service lines, regions, and client segments, and implement processes for lost opportunity analysis and lessons learned reviews to drive continuous improvement in sales performance. Support account owners in developing and implementing strategic account plans, while identifying and promoting cross‑selling opportunities across Ektimo’s service offerings. Facilitate quarterly account review processes.



Maintain visibility of client engagement activities and growth initiatives. Commercial reporting and analysis. Develop and maintain commercial dashboards, KPIs and reporting frameworks that provide clear visibility of business performance. Deliver monthly commercial reporting to the CEO and leadership team. Analyse trends across revenue, pipeline performance, quote conversion and customer activity to support informed decision making. Partner with Finance to develop utilisation and project margin reporting, contribute to budgeting, forecasting, business cases and commercial modelling. Identify opportunities to leverage AI and automation to improve the efficiency and effectiveness of commercial and operational reporting.CRM and commercial systems leadership: lead the selection, implementation and ongoing optimisation of Ektimo’s CRM platform; ensure CRM processes are embedded consistently across the business. Commercial projects: support strategic growth initiatives identified by the CEO and Board, commercial elements of marketing initiatives, conferences and lead generation activities, feasibility assessments and current service development opportunities. Work closely with the CEO, National Leads, Operations Managers, Technical Account Owners, Finance team, and Marketing resources. Build commercial awareness, accountability and discipline across the organisation.



Drive adoption of commercial processes, systems and reporting standards. Foster collaboration between service lines to maximise client value. Experience & Knowledge8+ years in commercial operations, business operations, or project/program management, ideally within a professional services, engineering or another technical B2B business.CRM systems management and commercial reporting. Implementing CRM systems such as Hub Spot, Salesforce, Microsoft Dynamics or similar. Familiarity with job management and accounting systems such as Workflow Max and Xero. Project management and change management principles, particularly within a technical culture that may not necessarily be commercially-minded. Data analytics and dashboard development (highly desirable). Supporting account management or growth programs (highly desirable).AI or automation tools in a business operations context (highly desirable). In addition, the successful candidate must have: Excellent written and verbal communication skills. Highly organised and systems-oriented. Ability to influence and engage technical and non-commercial stakeholders. Exceptional attention to detail, with the ability to pick up anomalies in data and communicate these anomalies to others in a way that is understood. Self‑driven and comfortable with ambiguity. To apply, please submit your CV with a brief cover letter outlining how you meet the experience and knowledge we’re looking for. Application Questions Which of the following statements best describes your right to work in Australia? What’s your expected annual base salary? How much notice are you required to give your current employer?

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📌 Commercial Operations Manager (Ballarat)
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