Customer Service Officer

Do you have a passion for customer service and want to kickstart your career in banking? Join our dynamic team and unlock amazing career development in the banking industry!

Responsibilities

- Be the first point of contact in the branch and provide exceptional customer service.
- Undertake transaction activities for customers.
- Educate customers on using digital banking solutions.
- Conduct needs‑based conversations to generate opportunities in personal banking and lending.

Qualifications

- Exceptional communication and relationship‑building skills.
- Career minded with a genuine interest in banking.
- Team player who loves to collaborate, proactive, and committed to exceeding customer expectations.

Benefits

- Flexible working arrangement – balance work and personal life with ease.
- Discounted financial products – enjoy exclusive rates on our financial services across the Group.
- Salary‑sacrifice options – maximise your take‑home pay with salary packaging.




- Paid parental leave with no minimum requirements – spend quality time with your new family member without worries.
- Purchase additional annual leave – buy extra leave days when you need more time off.
- Discounted private health insurance plan – take care of your health with special rates.
- Employee Assistance Program (EAP) – confidential support for personal and professional challenges for you and your family.
- Access to employee network groups – connect with peers through First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers, and accessibility groups.

Equal Prospect

BOQ Group is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander people are encouraged to apply. We celebrate and include people of all backgrounds, gender, sexualities, cultures, bodies and abilities. Pronouns and reasonable adjustments are welcomed.

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📌 Customer Service Officer - Midland (Australia)
🏢 Boq
📍 Australia