Keystart in Western Australia is seeking a data-driven Credit Management qualified to lead arrears management, hardship, enforcement and mortgage-in-possession. You will use data and insight to understand performance, uncover opportunities, and turn insights into real improvements for customers.
You’ll also be the key link between Credit Management and Voice of Customer and Complaints teams, owning end-to-end management of complaints (IDR and AFCA) and ensuring accountability, compliance and