Want to be part of work that helps people every day? Join us as a Business Support Officer and play a key role in keeping our Housing Service Centre running smoothly.

In this role, you will provide essential business, financial, human resources and administrative support that helps deliver housing and homelessness services to Queenslanders when they need them most.

If you enjoy solving problems, building robust relationships and improving the way things work, this could be the opportunity for you.

You'll work with a supportive team, contribute to continuous improvement and help ensure services are delivered efficiently and effectively for our community. Explore the role and discover how your skills can make a real difference.

Staff who work at a Housing Service Centre deliver frontline services to Queenslanders in housing need.

Through Housing Service Centres across Queensland, HSC staff are our main contact points with customers. They connect them to information, options, and support services to meet their housing needs.

HSC staff work with customers to develop a plan that empowers them to improve their whole-of-life wellbeing and achieve safe, secure, and sustainable housing. Our work aims to reduce the barriers many Queenslanders face to accessing safe, secure, and affordable housing and helps create pathways for them to achieve housing independence.

Watch this video to hear from staff who work at Housing Service Centres:

You will provide effective and high quality financial, human resources and business support to the Housing Service Centre.

What You Will Be Doing

Develop,



implement, and maintain effective administrative systems, including those relating to the management of assets, facilities, finance, human resources, reporting and business processes. Ensure timely and accurate responses to information requests and demonstrating compliance with policies, procedures, and audit requirements. Provide high quality advice and support to the Area Manager on the management of assets, facilities, financial and human resource management, reporting and business systems. Provide support, advice, and training in administrative activities to staff undertaking general administrative tasks as required. Liaise, consult, and maintain effective relationships with team members, internal and external customers and other stakeholders. Contributing to the continuous improvement of administrative support services to deliver a timely and quality service. Support and help maintain a workplace safety culture by ensuring that all policies and practices concerning Workplace Health and Safety are applied and a part of day-to-day operations.

How To Apply

Find out more about what we offer our employees and the recruitment and selection process, including pre-employment checks, in the Applicant Guide.

You can apply for this role by providing your current resume and a two-page cover letter outlining your skills and experience relevant to the role via the Smart jobs and careers website www.smartjobs.qld.gov.au .

Job Ad Reference: QLD/696912/26

Closing Date: Monday, 17 August 2026

Occupational group Administration

📌 Business Support Officer (Cairns)
🏢 Queensland Government
📍 Cairns