Customer Service Advisor - In Training

- A dynamic new career pathway!

- Customer experience focus

- Townsville North Queensland and enjoy a rewarding lifestyle and career — think weekends on Magnetic Island and evening strolls along The Strand.

Are you ready to bring your technical skills into a customer-facing role with automotive brands like MG, KIA, LDV and Mitsubishi? If you're passionate about cars, delivering exceptional service, and growing your career in a supportive and exciting environment — this is the opportunity for you.

What’s on Offer

- Full-time position | Monday to Friday, 7:30 AM – 5:30 PM

- Salary + Uncapped Bonus (OTE)

- Career growth through structured brand training

- Gym memberships and health & wellbeing programs

- Supportive social culture with active events calendar

- Staff discounts across thousands of retail partners

About Us

Pickerings Automotive Group is one of Queensland’s largest privately-owned automotive dealership networks, representing 14 leading vehicle manufacturers. We proudly service a broad portfolio of brands — from prestige European makes to niche manufacturers — and operate across Queensland and the Northern Territory.

Our commitment to quality, innovation, and customer experience has made us a market leader, and we’re now growing our Service team.

About the Role

As a Customer Service Advisor, you’ll be the vital link between our customers and workshop teams. This role suits someone with either a mechanical background or strong customer service experience — and a passion for delivering premium service.

You’ll work alongside expert technicians, brand professionals, and service administrators to provide a seamless, high-quality customer experience.

Key Responsibilities





- Act as the main point of contact for service customers

- Coordinate service bookings, vehicle pick-up/drop-off, and cleaning

- Keep customers informed with explicit and timely updates

- Ensure accurate recording of services, costs, and customer concerns

- Identify upselling opportunities for additional services or products

- Collaborate with technicians and parts teams to ensure efficiency

What We’re Looking For

Essential:

- Strong customer service background (automotive, retail, or fast-paced industry)

- Excellent interpersonal and communication skills

- Undertake administrative tasks

- Ability to multitask and stay organised under pressure

- Valid open manual driver’s licence with clean driving history

Desirable:

- Experience as a Service Advisor in a dealership

- Mechanical or technical knowledge of vehicles

You are:

- Energetic, positive, and solutions-oriented

- Professional and well-presented

- Passionate about customer experience and cars

- Keen to grow with brand training and career development

Why Join Us?

- Work for prestige brands and become a brand expert

- Enjoy work-life balance with Monday to Friday hours

- Access health, wellbeing, and fitness benefits

- Join a team with a strong culture and clear development pathways

- Build a future in an exciting, stable, and growing industry

Ready to Apply?

Take the next step in your career and join a team that values expertise, growth, and quality. Whether you're local or relocating, if you're driven to succeed in a high-performance automotive environment — we want to hear from you.

Click “Apply Now” to submit your application.

All applications are treated in strict confidence. Only shortlisted candidates will be contacted.

📌 Customer Service Advisor - In Training (Townsville)
🏢 Pickerings Corporation
📍 Townsville