Work Type: Ongoing Full Time Pay Grade: Band 3

About the Corporation

Westernport Water leads through collaboration and innovation to deliver sustainable drinking water, recycled water, and wastewater services that improve the health and liveability of our community.

We offer our staff:

- Flexible work options, including monthly RDOs
- A range of provisions to support work/life balance including purchased leave options
- Unique opportunities for staff to develop capability and contribute to the strategic objectives of the organisation
- Innovative systems and processes for a safe and welcoming workplace
- A highly regarded health and wellbeing program, including a health and wellbeing subsidy
- Tailored workplace adjustments to help you perform at your best – whether during the recruitment process or in your role
- We foster a positive, culturally safe workplace and an engaged workforce, aligned with our values of ‘Care, Courage and Commitment’
- Accessible onsite parking for our employees at all our sites including at our head office in Newhaven, Phillip Island.

About the role

Senior Customer Service Officer – Ongoing, Full Time (Monday to Friday 8:30am – 5pm)

Band 3 ($62,410 to $77,132 plus super)

Westernport Water are seeking an experienced and customer-focused Senior Customer Service Officer to join our Customer Relations team. Reporting to the Manager Customer Relations, the role will act as a senior point of contact, providing guidance to team members, resolving complex customer enquiries, and ensuring service standards are consistently achieved.

This role would be suitable for a proactive and experienced customer service professional who thrives in a fast-paced environment, enjoys mentoring others,



and excels at resolving complex customer issues with sound judgement and a collaborative approach. Prospective candidates who would like to discuss how their qualifications, skills, and experience align with the role are encouraged to contact the Hiring Manager (Piertra – Manager Customer Relations) on 1300 720 ***.

Key Responsibility Areas

- Deliver high-quality customer service and resolve enquiries, including complex issues and escalations.
- Support the Manager Customer Relations in supervising daily operations and team performance.
- Provide guidance and mentoring to staff, including onboarding and capability development.
- Ensure accurate customer records, compliance with policies, and proper documentation in CRM systems.
- Monitor workloads, review outputs, and drive continuous improvement to meet service standards and targets.
- The successful applicant must be available to work 8:30am – 5pm Monday to Friday to support business operating hours.

Qualifications and Experience

- Experience in a relevant customer service setting is not mandatory but will be highly regarded.
- Demonstrated experience in supporting and mentoring team members.

For your application to be considered, please respond to the following Key Selection Criteria

- Demonstrated experience in customer service team;




- Demonstrated experience in supporting and mentoring team members;
- Demonstrated capability and experience in using computer applications to collect and maintain complete and accurate customer data;
- Sound communication and interpersonal skills with demonstrated ability to work as part of an effective team

Applications Close 28 July 2026- Applications will be reviewed, and interviews may be conducted on a rolling basis prior to the closing date. Early submission is encouraged.

How to apply

For your application to be considered please submit your resume and a cover letter detailing how you have achieved the responsibilities of the key selection criteria, qualifications and experience via https://www.westernportwater.com.au/vacancies/

For further information, contact the People, Culture & Safety team at ***********@westernportwater.com.au or the Hiring Manager (Piertra – Manager Customer Relations) on 1300 720 ***.

Westernport Water is committed to building and maintaining a team of talented, enthusiastic people who foster a culture of inclusion and are as diverse as the community we serve. We celebrate and support differences in the workplace for the benefit of our employees and our community. We share a belief that work is more rewarding when we are accepted and valued for our differences, not judged by them. We all have something to contribute, and it’s this contribution that makes for a great organisation and fulfilling career.

We strongly encourage applications from Aboriginal and Torres Strait Islander people, members of the LGBTIQA+ community, and people from culturally diverse backgrounds. We offer reasonable adjustments for applicants with disabilities.

📌 Senior Customer Service Officer (Mornington)
🏢 Westernport Region Water
📍 Mornington