Centralised Intake Assessment and Brief Intervention Specialist- Specialist Homelessness Services

Position Title

Centralised Intake, Assessment and Brief Intervention Specialist (Welcome Worker)

Award Category

Social, Community, Home Care and Disability Services Industry Award (SCHADS) Level 4 with above-award leave entitlements. Salary packaging available.

Employment Terms

Part-time 60 hours per fortnight. Fixed Term Contract 12 months. Hours/days negotiable.

6-month Probationary Period Applies - All Employment is subject to ongoing Funding

Why Work for Us?

We pride ourselves on genuinely living our values and providing a great workplace culture for our teams. Benefits include:

- Generous salary packaging that reduces your taxable income, meaning you take home more

- Above award Wellbeing Leave, Paid Parental Leave and Domestic and Family Violence Leave

- A flexible and family friendly work environment

- A supportive and growth focused workplace culture underpinned by our Organisational Culture Agreement

- Work within our Trauma Informed and Strengths Based Model of Practice

- Our Employee Assistance Program available to support you and your family through a range of free professional services

- Comprehensive induction and ongoing training

Who is Yes Unlimited?

Yes Unlimited is all about investing in people and building thriving communities. We are a not-for-profit, community-based organisation and have been delivering a range of services and supports in Albury and surrounding areas for more than 40 years. Yes Unlimited is 100% locally grown and governed. We pride ourselves on our organisational culture and a commitment to genuinely living our values:

Clients First

- We are deeply on our client’s side

- We are eternally optimistic and don’t give up

- We actively support clients’ autonomy

Doing it together

- We partner for impact

- We capitalise on diversity

- We build dynamic teams

Leaders in Practice

- We are brutally honest with ourselves about what’s working and what is not

- We are creative, creative and purposeful in our practice

- We are always learning

Specialist Homelessness Services

Yes Unlimited is the lead agent for all Specialist Homelessness Services in the Southern Murrumbidgee area and in partnership with Homes Out West,



Vinnie’s Services and VERTO Tenants Advice, provide a range of services that support people who are experiencing homelessness or are considered to be at risk of homelessness.

The Centralised Intake, Assessment and Brief Intervention Specialist

The Centralised Intake, Assessment and Brief Intervention Specialist provides a critical first point of contact for people experiencing or at risk of homelessness, and people experiencing domestic and family violence within Albury and surrounding areas. Working within and across the Yes Unlimited and partner agencies teams, the Centralised Intake, Assessment and Brief Intervention Specialist provides initial assessment and triage and is responsible for initiating an appropriate response within our internal services and within the broader community resources aimed at preventing homelessness, responding to domestic and family violence, addressing housing crisis and/or facilitating access to a long-term housing solution.

What you'll be doing:

- Assess & Connect: Conduct comprehensive intake, assessment, and outreach to evaluate client housing and safety needs, grounding your approach in their personal strengths, community connections, and individual capacities.

- Provide Immediate Intervention: Offer timely, supportive brief interventions and follow-ups to help clients resolve short-term issues and navigate immediate crises.

- Create Clear Pathways: Facilitate seamless referrals into crisis/transitional accommodation, longer-term case management, and broader community resources to prevent homelessness and secure long-term housing.

- Advocate & Collaborate: Build and maintain strong referral networks and inter-agency relationships, advocating alongside clients as they navigate other professional services and systems.

- Cultivate a Safe Environment: Lead the management, layout, and atmosphere of the HUB foyer,



ensuring it reflects Yes Unlimited values and offers a calm, safe, and welcoming space for everyone who walks through the door.

- Shape Our Practice: Actively engage in the development and operationalizing of Yes Unlimited’s Model of Practice which includes Strength Based Practice, Trauma Informed Approach and the Five Foundations for Ending Homelessness

Key Selection Criteria:

Qualifications & Experience

- Have, or be working towards the completion of, a formal qualification in Social Work, Social Welfare, or related discipline and/or prior experience in working within the community sectors

- Prior experience in providing case management or crisis intervention will be a significant advantage

Personal Qualities

- Passionate about our local community and working with people and their families.

- Strong commitment to personal and professional development

- High level of self-awareness and comfort with critical reflection

- Cool in a crisis with a warm and welcoming disposition

Skills & Knowledge

- A demonstrated understanding and working knowledge of Strengths Based and Trauma Informed principles and practice

- An understanding of the issues relating to homelessness and domestic and family violence in our local context

- Solid written and verbal communication skills

- Highly developed interpersonal skills including the ability to establish rapport, engage with and motivate others

- Demonstrated ability to work both independently and as part of a team toward established goals

- Sound administration skills including confidence in the use of information and communications technology

Other requirements

- Have and maintain a current driver’s licence, sound driving record and industry relevant Police check (provided) and NSW Working with Children clearance.

- Have and maintain a current First Aid Certificate.

If you want to join our team in working towards a future without homelessness, then this position is for you.

To apply for this position, please first obtain an application package by emailing ••••@yesunlimited.com.au

Or for further information please contact Lisa Rowe from Yes Unlimited on 04•• ••• 942 during business hours Monday to Friday.

APPLICATION CLOSE DATE - 9:00am Thursday 20th of August, 2026

📌 Centralised Intake, Assessment and Brief Intervention Specialist (Albury)
🏢 Yes Unlimited
📍 Albury