Operations Team Leader

Adelaide CBD | Onsite | Full-Time

Lead, inspire, and shape our newly established Adelaide team with an industry leader!

Welcome to Herron Todd White

At Herron Todd White, we are proud to be one of Australia’s largest independent property valuation firms. We are passionate about helping our clients reach their goals through superior, high-value property solutions across every corner of the real estate market—from residential homes to major infrastructure projects, commercial towers, and medical centers.

Behind our success is a genuine, people-first culture, and we’re thrilled to be expanding our footprint with a brand-new hub in South Australia!

The Opportunity: Shape Our Current Adelaide Team

We are looking for a warm, energizing, and proactive Operations Team Leader to step into our newly refurbished Adelaide CBD office and help set up our newly established team for success.

In this pivotal role, you will lead, coach, and mentor a cohort of around 15 talented Customer Service Coordinators who support our operations nationwide. You won't just be managing daily workflows—you’ll be building a vibrant, connected workplace culture where people feel valued, supported, and motivated to grow every single day.

What You’ll Be Doing

- Coaching & Mentoring: Guide and encourage your team to hit their personal and operational goals, helping each person unlock their full potential.

- Workflow Management: Ensure daily tasks, appointments, and job allocations run smoothly and efficiently across Australia.

- Quality & Service Championing: Monitor service quality and foster a customer-first mindset that creates brilliant experiences for our clients.

- Culture Building: Bring positive energy to the floor—finding fun ways to celebrate wins, build connection, and make work a rewarding place to be!

- Collaborative Leadership:



Work closely with our Operations Manager, Valuers, and Directors in an open, highly supportive environment.

What We’re Looking For

- A Passion for People: You genuinely love leading others, helping them succeed, and seeing a team thrive together.

- Exceptional Communication: Brilliant listening, verbal, and written skills that foster trust and clarity.

- Proven Leadership: Demonstrated experience guiding and inspiring a team to achieve high standards and common goals.

- A Customer-Centric Mindset: Patient, empathetic, and solution-oriented when resolving challenges.

- Relevant Background: Prior experience leading a team in a customer service hub, scheduling environment, call centre or property setting is highly regarded (but your leadership heart and drive are key!).

Why you’ll love working for us

When you join us as an Operations Team Leader, you’ll enjoy the unique excitement of ground-floor impact—stepping into a fresh, modern CBD office to build, mentor, and inspire our brand-new Adelaide team cohort. In return for your leadership, we offer a competitive base salary paired with a generous bonus rewards program, all backed by an incredibly welcoming network of managers, directors, and peers who are genuinely invested in your success. Above all, you’ll have the freedom to shape a fun, connected culture where hard work is recognized, team spirit comes first, and finding ways to have a laugh together is just part of the everyday routine.

Ready to Lead the Way?

If you're excited to help establish our new Adelaide operations hub and build a brilliant team environment from day one, we would love to hear from you!

Please visit our website at htw.com.au/careers/current-vacancies and complete the Team Leader application form.

If you have any questions before applying, check out our website or reach out to our Talent team at ••••@htw.com.au.

📌 Operations Team Leader - Adelaide
🏢 Herron Todd White
📍 Adelaide