Are you an experienced Warehouse Administrator who enjoys delivering exceptional customer service while keeping warehouse operations running smoothly?
An exciting opportunity has become available with one of Australia's leading distribution businesses. This permanent role is ideal for someone with strong administration skills, experience processing customer returns and credits, and the ability to build strong relationships with both customers and internal teams.
What's on Offer
- Permanent full-time opportunity.
- $33.91 per hour + Super.
- Monday to Friday, 7:30am – 4:00pm.
- Supportive team workplace.
- Stable business with long-term career opportunities.
About the Role
Working as part of a busy warehouse operation, you'll be responsible for managing the end-to-end returns process while providing administrative support to the warehouse team. You'll liaise with customers, warehouse personnel and internal stakeholders to ensure returned goods and customer credits are processed accurately and efficiently.
Key Responsibilities
- Process customer returns and credit requests.
- Investigate discrepancies and resolve customer enquiries.
- Liaise with warehouse teams to coordinate returned stock.
- Maintain accurate records within ERP and Warehouse Management Systems.
- Prepare reports and update inventory information.
- Deliver exceptional customer service via phone and email.
- Ensure all administrative tasks are completed accurately and on time.
About You
To be successful in this role, you'll bring:
- Previous experience in Warehouse Administration, Customer Service or Logistics Administration.
- Experience processing customer returns and credits.
- Strong ERP and/or Warehouse Management System (WMS) experience.
- Intermediate Microsoft Office skills, particularly Excel.
- Excellent communication and customer service skills.
- High attention to detail and strong organisational skills.
- The ability to work in a fast-paced environment and manage competing priorities.
Please note: Applicants must hold Australian Permanent Residency or Australian Citizenship to be considered for this opportunity.
If you're looking for your next challenge in warehouse administration, I'd love to hear from you.
To apply or arrange a confidential discussion, please email ***************@adecco.com.au