We have an opportunity to join our wonderful Canberra hotel in the role of Guest Service Agent.
About the Role
As a Guest Service Agent, you will play an integral role delivering service excellence. You will be provided comprehensive training to equip you with the tools required to perform at your best. You will work in a team member focused environment which will provide you opportunities to develop your skills and ultimately grow your career within Meriton Suites.
Your key responsibilities
- Anticipate guest needs and deliver prompt, productive and polished service when responding to guest requests
- Ensure all guests are warmly welcomed during check-in, check out and throughout their stay
- Promote and up-selling hotel facilities and services through solid product and service knowledge
- Effectively communicate and liaise with all departments and understand the importance of teamwork within hotel operations
To be successful in this role you will have
- Experience in customer service
- Excellent verbal communication skills
- A passion for the hospitality industry
- Impeccable grooming and presentation
- Ability to work in a team environment and under pressure
- Similar experience in a 4-star or 5-star hotel (desirable)
- Full availability to work a 7-day rotating roster
Why Meriton Suites?
- Australia’s largest owner-operator of apartment-style hotel suites, with 23 locations and 6,210 suites nationally
- Level 3 HIGA hourly rates + penalties and loadings + super + excellent team benefits
- Future opportunities and career development with locations across Sydney, Brisbane, Gold Coast, Canberra and Melbourne
- ‘M.E.R.I.T Academy’ our online training platform to further develop your skills and knowledge
- Paid Parental leave
- Access to Employee Assistance Program (EAP) to provide professional and personal advice
- Team Member accommodation discounts
- Friends and Family discounts
- Kudos – Monthly recognition awards
- Team activities and social events
- Induction program for all new starters
Only short-listed applicants will be contacted within 7 days of application. Please note that we will not consider external agencies as recruitment for this role is handled internally.