DWF Claims Management Australia is looking for a dedicated Claims Account Manager in our Insurance Liability team. This role will be based in Melbourne or Sydney CBD on a full-time basis.

Please note, you must be legally qualified to apply i.e hold a Bachelor of Law degree

As a dedicated Account Manager, you will look after our Insurer clients which includes:

- ownership and management of a portfolio of public liability incidents and claims

- liaising with relevant stakeholders (Insurer Clients, underwriting agents, brokers, insureds, etc)

- assessing liability and financial exposure and making recommendations for the future strategy of each claim, whilst achieving a superior result for our customers.

Key Responsibilities:

- Ownership and maintenance of a portfolio of files

- Early and effective liability assessment

- Assessment and justification of reserves in line with authority levels

- Employ proactive early intervention strategies to reduce claims cost

- Develop a strategy for claim resolution

- Prioritise tasks to oversee up to 170 claim files

- Assessment of recovery prospects

- Maintain the client relationship to achieve superior results

- Communicate effectively with claimants, clients, brokers, investigators, lawyers, and insurers via written and verbal means

- Demonstrate effective negotiation and liaison techniques with clients, claimants, lawyers, brokers, insurers and service providers

- Report to and update relevant stakeholders regarding claims as required

- Facilitate regular and structured contact with clients

- Competent use of systems and processes in claim management

- Effective use of systems

- Understand and adhere to DWF Claims processes and procedures

- Understand insurance policy coverage and application.

- Support the achievement of company goals and vision





- Effective file and claim management to support DWF in meeting objectives and targets (budget, new business and existing business)

- Account retention and development of new business

- Support other team members as required

What will help you succeed in this role?

Skills And Experience

- Bachelors Degree in Law

- Accuracy, attention to detail and quality

- Time management and demonstrated ability to prioritise and multi- task

- Effective Negotiation and advocacy ability

- Solid verbal and written communication including sound telephone manner

- Computer skills - Usage of internal systems

- Drafting documents, letter writing and typing ability

- Solid analytical and dispute resolution ability

- Relationship building

- Presentation skills

Technical Skills

- Broad understanding of the Insurance industry

- Understanding of the Insurance Contracts Act

- Understanding of the Insurance Code of Practice and Privacy Code

- Understanding the role of brokers and industry stakeholders

- Interpretation of policy/clauses/exclusions

- Ability to assess quantum and reserve effectively

- Ability to identify conflicts of interest

Who we are:

DWF is a leading global provider of integrated legal and business services. Our approach delivers efficiency, price certainty and transparency for our clients across the world without compromising on quality or service. Our purpose is to deliver positive outcomes with our colleagues,



clients and communities and we foster a culture that places our colleagues at the centre of all that we do.

We champion an environment where everyone is encouraged to be their authentic selves, fostering a culture that supports and celebrates the unique contributions and aspirations of all our colleagues. We are an equal opportunities employer that celebrates diversity. Our goal is to ensure a positive experience for all team members, providing necessary adjustments and support to enable everyone to reach their full potential. If there's anything you need to perform at your best, we're here to help.

DWF operates with 35+ offices globally, our main office based in the UK. Our offices in Australia are based in Brisbane, Gold Coast, Sydney, and Melbourne.

Why work for us?

We are committed to ensuring that each member of our team feels valued and duly rewarded during their time at DWF.

We are an equal opportunities employer that celebrates diversity, and we are committed to creating an inclusive environment for all. We aim to create a positive experience for all candidates and offer any adjustments or additional support needed. If you're excited about the opportunity but your experience doesn’t align perfectly with all the requirements, please apply anyway. You may be the right candidate for the role or others across the wider team.

DWF believe in giving back to our community. We offer 2 volunteer days off a year for you to get out and lend a helping hand to those in need. This is a great time to connect with others and learn more about our community.

We also grant you birthday leave! Who wants to work on their special day? A day off is our birthday present to you to enjoy it however you wish.

We offer a flexible work from home model and all your technology needs will be provided for.

📌 Account Manager - Insurance Liability (Melbourne)
🏢 DWF Group
📍 Melbourne