Franchisee Services Administrator

Location: Flip Out Australia Corporate Office, Northbourne Ave, Dickson, ACT

Company Overview: Flip Out Australia is the leading provider of indoor recreation services for children and young adults, offering exciting and safe environments for ages 2 to 22. We are committed to delivering the best experiences in our state-of-the-art facilities across the country, and we're looking for a dynamic individual to join our team at our corporate office.

Position Overview: We are seeking a motivated and dynamic Franchisee Services Administrator to join our team at Flip Out Australia. The successful candidate will play a critical role in supporting our franchise partners as they establish and grow their businesses. You will be the key point of contact for franchisees, assisting them with the planning, development, and operational aspects of their franchises.

Key Responsibilities:

- Serve as the primary liaison between the corporate office and franchise partners.

- Provide comprehensive onboarding and administrative support to franchisees, ensuring smooth communication and efficient operations.

- Assist franchisees with planning, development, and operational needs to support the successful opening and growth of their businesses.

- Manage and coordinate various projects related to franchise development, ensuring deadlines are met and quality standards are maintained.

- Develop and distribute communications, reports, and resources to franchisees, ensuring they are well-informed and equipped to succeed.

- Utilize Microsoft Office programs to create, edit, and manage documents, presentations, and spreadsheets.

- Maintain accurate records of communications and interactions with franchisees,



ensuring all information is up-to-date and accessible.

- Collaborate with internal teams to provide franchisees with the tools and resources they need for success.

- Handle inquiries and provide exceptional customer service to franchisees, resolving any issues or concerns in a timely and professional manner.

Key Requirements:

- Proven experience in an administrative role, ideally within a franchise, retail, or similar workplace.

- Exceptional written and oral communication skills, with the ability to effectively communicate with stakeholders at all levels.

- Proficient in Microsoft Office programs, including Word, Excel, and PowerPoint.

- Strong organizational and time-management skills, with the ability to manage multiple tasks and projects simultaneously.

- Self-motivated and able to work independently, as well as part of a team.

- Experience in project management or coordinating business operations is highly desirable.

- A proactive approach to problem-solving, with the ability to anticipate the needs of franchisees and the business.

- Ability to travel interstate at short notice, with a current driver's license.

Benefits:

- An attractive remuneration package will be offered to the successful candidate, commensurate with experience and qualifications.

- Opportunity to be a key player in a leading company within the indoor recreation industry.

- A supportive and dynamic work environment with opportunities for growth and development.

Application Process: If you are a motivated self-starter with a passion for helping businesses succeed, we encourage you to apply. Please submit your resume and a cover letter detailing your relevant experience and why you are the ideal candidate for this role to ***@flipout.com.au

📌 Franchisee Services Administrator (Canberra)
🏢 Flip Out
📍 Canberra