Lead, build and shape the future of one of Australia's fastest-growing precious metals retailers.

Australian Gold Capital is a privately owned Australian business specialising in investment bullion, precious metals and jewellery.

With retail stores across Melbourne, Brisbane, Adelaide, Hobart and Geelong, we are continuing to expand and are looking for an exceptional Operations Manager - Retail to help lead the next stage of our growth.

This is not a traditional retail management role.

Reporting directly to the CEO, you'll take ownership of our growing retail network, improve operations, develop our people and help shape the future direction of the business.

No experience in precious metals is required. We will provide comprehensive training in bullion, jewellery purchasing, precious metals investing and Self-Managed Super Fund (SMSF) transactions.

If you're someone who enjoys building capable people, solving problems and making a genuine impact, we'd love to hear from you.

About the Role

Based in Melbourne CBD, you'll oversee our growing national retail network while working closely with the CEO.

Our stores operate with small, highly trusted teams—typically one or two consultants per location—making this a hands-on leadership role focused on developing people, supporting stores and maintaining consistently high operational standards.

You'll regularly visit stores, support staff, build relationships with customers and continually improve the way our business operates.

Your responsibilities will include:

- Leading, mentoring and supporting retail consultants across multiple locations.

- Recruiting, onboarding and training new team members.

- Developing confident, capable consultants who can make sound decisions and deliver exceptional customer experiences.

- Building a culture of accountability, professionalism and initiative.

- Overseeing inventory management across the retail network, including stock allocation, transfers and stock accuracy.





- Improving operational procedures and implementing best practice across all stores.

- Supporting stores during busy periods and staff absences by working alongside the team.

- Resolving customer escalations professionally.

- Building long-term relationships with VIP clients and delivering a premium customer experience.

- Assisting customers with significant bullion investments and specialist precious metals enquiries.

- Supporting customers purchasing precious metals through Self-Managed Super Funds (SMSFs).

- Assisting with new store openings as the business continues to expand.

- Working closely with administration, finance and compliance teams.

- Developing expertise in bullion, precious metals, jewellery purchasing and SMSF investment solutions through comprehensive in-house training.

About You

You're an experienced multi-site retail leader who enjoys helping people succeed.

You naturally coach, mentor and develop staff while maintaining high operational standards.

You're equally comfortable visiting stores, working alongside your team behind the counter or assisting from the office when required.

You understand that exceptional customer service isn't about scripted sales techniques—it's about listening carefully, understanding each customer's objectives, providing accurate information and ensuring every transaction is handled professionally and accurately.

You'll ideally bring:

- Proven experience managing multiple retail locations.

- Experience in jewellery, banking, automotive, telecommunications, hospitality or other customer-focused environments will be highly regarded.





- A proven ability to recruit, coach and develop people.

- Strong leadership, communication and interpersonal skills.

- Excellent organisational and problem-solving ability.

- High levels of initiative, accountability and commercial awareness.

- Demonstrated ability to make sound operational and commercial decisions and confidently resolve day-to-day issues independently.

- Strong mathematical and numerical skills with the ability to perform accurate calculations and confidently work with weights, percentages, pricing and precious metal valuations.

- A passion for delivering exceptional customer service.

- Professional presentation.

- Willingness to travel occasionally to interstate stores.

- A current Australian driver's licence.

What We Offer

- Competitive salary package ($110,000-$130,000 + Super + Performance Bonus).

- Report directly to the CEO and play an active role in shaping the future direction of the business.

- Comprehensive training in Australia's precious metals industry.

- Genuine autonomy to improve the business and implement your ideas.

- Chance to grow into a senior leadership role as the business expands.

- A supportive, entrepreneurial environment where initiative is recognised and good ideas are implemented quickly.

Why Join Australian Gold Capital?

This is more than a retail management position.

You'll become the operational leader of a growing national retail business, working directly with the CEO to improve stores, support people and help drive the next stage of expansion.

Unlike traditional retail, you'll work with sophisticated investors, business owners, collectors and high-value clients while developing expertise in one of Australia's most unique retail industries.

If you're looking for a role where you can genuinely influence a growing Australian business and see the results of your leadership every day, we'd love to hear from you.

📌 Operations Manager – Retail (Melbourne)
🏢 Important Company of the Sector
📍 Melbourne