Job Description

About the role

Reporting to the Manager, Customer Success, this is a pivotal role which involves partnering with Sales to drive behavioural change, adoption and sustainable growth of product usage within our customer segments.

Based in the Sydney office, you will work closely with Sales and the wider Customer Success team, and more broadly with the Sales & Service, Product, ComEx, Marketing & Strategy functions.

Your understanding of recruitment systems and processes will enable you to position yourself as a trusted advisor to clients, uncover their sourcing and recruitment challenges, educate them on our products and assist them by developing tailored training solutions to meet their needs.

Using data, you will draw insight on client performance and identify where there is prospect to drive further product adoption or remove retention risk. This role is a key channel of feeding client insights back into SEEK through the right teams and channels.

Responsibilities




Use your analytical skills to identify target clients, then work closely with Sales and those clients to tailor training plans to drive product adoption and usage
Understand the key drivers of behavioural change and implement tailored training & consulting programs for the customer, in line with business strategic priorities
Facilitate training and consulting sessions with leaders, teams & individuals through webinars & face-to-face workshops
Work closely with the client to identify their strategic sourcing needs and provide feedback through to the SEEK Product teams to develop solutions
Continuously maintain a deep understanding of our product solutions to be the subject matter expert for our clients
Manage multiple internal relationships with Senior Sales Managers, Sales and Customer Service to drive a one team approach with clients and increase speed to value of products

📌 Customer Success Manager North Sydney
🏢 SEEK
📍 North Sydney