Zendesk is onboarding engineers to work on the Custom Agent Service, focusing on agent execution, knowledge retrieval, and connectors integration. The role involves building robust production systems, handling failures, and scaling to thousands of accounts.
You will work across LLM APIs, tool calling, memory management, and evaluation, with a stack including Python, Go, Kubernetes, and AWS. The team aims to ship reliable connectors and analytics for model training pipelines.
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📌 Staff Ml Engineer: Scalable Agent Systems Hybrid/remote Melbourne
🏢 Zendesk
📍 Melbourne
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