In this role, we are looking for a switched-on individual who can coordinate successful delivery of regular service calls. You will respond to clients and arrange repairs to be conducted by our service technicians, doing all this with excellent customer service.
In this role, we are looking for a switched-on individual who can coordinate successful delivery of regular service calls. You will respond to clients and arrange repairs to be conducted by our service technicians, doing all this with excellent customer service.
Role Title: Service Administrator
Location: Birralee, South Australia, Australia
Hours: Monday - Friday, Full Time Permanent
Reporting: Service Manager
Essential Skills & Qualifications
Preference for someone with a background in a similar role, or familiarity with roles in service and repairs
Exceptional communication skills and friendly customer service
Strong computer literacy (including Microsoft excel) to understand our internal systems and deliver timely service
Highly motivated, in your willingness to learn and meeting results / targets
A strong team player and ability to work well with internal and external stakeholders
Duties & Responsibilities
Receive calls from customers in a qualified manner
Communicate customer requirements with our Service Technicians, and schedule service calls
Process purchase orders with relevant suppliers and invoices as required
Follow up on the progress of current jobs and provide updates to customers.
Investigate and communicate opportunities to improves processes or expand the service business.
Perks
Employee discounts on Aidacare health equipment products and services
Quarterly incentive scheme
Employee Assistance Program to support mental wellness
Perks package includes discounts for retail, insurance, gym and more
Comprehensive training program to equip you with the necessary skills and knowledge
About The Company
Aidacare is one of the leading players in the Healthcare Equipment Industry, we pride ourselves on our commitment to excellence, innovation, and customer satisfaction. Aidacare has 1,300 staff and over 90 locations across all states and territories in Australia.
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📌 Service Administrator Adelaide
🏢 Aidacare
📍 Adelaide
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