About Civic Shower Screens

Civic Shower Screens is an established, family-owned Australian business specialising in the supply and installation of shower screens, wardrobes, mirrors, and glass solutions, operating across both residential and commercial projects and working closely with builders, developers, and homeowners to deliver consistent, high-quality outcomes.

About the Role

We are seeking an organised and reliable Office Administration team member to assist with the day-to-day running of our office.

This is a junior administrative role involving tasks such as answering incoming phone calls, responding to customer and builder enquiries, contacting builders to confirm installation dates, updating job information, and providing general administrative support to the team.

The role would suit someone who communicates well, is comfortable using computers, and can manage a variety of straightforward office tasks in a busy work environment.

Key Responsibilities
Answer incoming phone calls, assist with enquiries, and resolve routine customer or job-related issues where possible, escalating more complex matters when required




Assist customers and builders with general enquiries
Contact builders and site representatives to confirm installation dates and site readiness
Monitor, sort, and respond to routine emails in a timely manner
Enter and update job details in our internal system
Add transparent and accurate notes to job records
Update installation dates and other job information as required
Follow up outstanding information needed to schedule or complete jobs
Escalate customer, scheduling, or job issues to the appropriate team member when required
Provide general administrative support to the office team
Maintain qualified communication with customers, builders, suppliers, and staff

About You
Solid verbal and written communication skills, including by phone and email
Highly organised, with strong attention to detail
Confident using computer systems and able to learn new software
Able to solve routine problems and use initiative
Able to manage multiple tasks and changing priorities
Previous experience in customer service or administration is preferred but not essential

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