Be the voice that makes a difference. Imagine being the first point of contact for Australians reaching out for help with their superannuation — guiding, supporting, and solving real‑world questions every day. You’ll work with a respected superannuation partner within the financial sector, helping members feel confident about their future.
Hours: Monday–Friday, 8AM–8PM (rotating roster) & occasional Saturdays. Start date: 7th & 13th of April 2026. Pay: $28.12/hr + 12% super + penalties. Training: 2 weeks of paid, hands‑on learning. Location: Onsite. Employment type: Permanent.
What you’ll be doing
Provide outstanding service to members across phone, chat, and email
Listen with empathy and offer tailored solutions
Navigate multiple systems to resolve enquiries accurately
Maintain confidentiality and professionalism in every interaction
Who you are
Solid communicator with natural empathy
Tech‑savvy and quick to learn new systems
Resilient and adaptable in a fast‑paced workplace
Prior contact centre experience is excellent—but your attitude matters most!
Why you’ll love it here
Permanent stability and growth opportunities
Free onsite parking + easy access to public transport
Continuous learning through Concentrix Uni & LinkedIn Learning
Supportive culture, recognition programs & wellbeing benefits
Qualifications and Requirements
Applicants must be at least 18 years of age, have full working rights in Australia, and be able to complete background and police checks.
Concentrix is dedicated to creating an inclusive and supportive work environment that values diversity in all forms. As an equal opportunity employer, we invite applications from people of all cultures, abilities, backgrounds, and particularly from First Nations communities. Our commitment to equity, diversity, and inclusion ensures that any necessary adjustments during the recruitment process are accommodated. We invite you to discuss any necessary support or adjustments you may need during the recruitment or employment process, assuring that such needs will not impact hiring decisions.
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📌 Member Support Specialist Townsville
🏢 Concentrix
📍 Townsville
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