PurposeAs a Concierge Executive you will be an essential part of our Workplace Services Team. Your main role, overseen by the Head Concierge, will involve warmly welcoming and assisting tenants and visitors to the building. Additionally, you will lend a hand in tenant activation initiatives as needed. Your knack for hospitality will shine in this role!
Primary Responsibilities
Focused on proactively greeting, welcoming and serving tenants and visitors to the asset
You will be a key source of knowledge for tenants and visitors about the asset and local precinct
Focus on providing services that add convenience, exclusivity, community and utility
The role will be based in the lobby area of the office building to which you are assigned This involves both time at the Concierge desk and time roving throughout the Lobby (and building precinct) to proactively engage with tenants and visitors
You are the face of Accor to the building tenants and visitors and are key to representing our brand alongside that of our Client
Identify prospects and ways to innovate the customer experience by reviewing feedback, interacting with tenants and identifying new trends
Adherence of best practice tools, participation in CX training with team, Heartist Engagement and quality assurance programs supporting your team with training where required
Embrace the Accor values and lead by example in demonstrating the spirit of the values in all actions and interactions
Skills & Experience
A solid customer/hospitality/hotel background with demonstrated experience in delivering exemplary customer service
Written and verbal communication skills
Previous experience in a customer experience role
Robust passion for people, curating experiences for others and in leading premium service delivery
All successful candidates will be required to hold a valid National Police Check