CUE-X People is seeking expressions of Interest for Application Support Specialists - Level 2. Roles ideally based in Canberra.

Due to the Nature of this Client work you must be an Australian Citizen with an active Security Clearance highly desirable.

Experience

Provide second-line technical support for business applications, ensuring incidents and service requests are resolved efficiently while maintaining system stability and performance.
Investigate and resolve L2 incidents and service requests escalated from Level 1 support
Perform root cause analysis and implement fixes or workarounds
Monitor application performance and proactively identify issues
Support application deployments, upgrades, and changes
Work closely with development teams for bug fixes and enhancements
Maintain documentation, knowledge base articles, and runbooks
Participate in on-call support if required
Ensure adherence to SLAs, incident, and change management processes
Solid understanding of application architectures (web,



client-server, APIs)
Solid problem-solving and analytical skills
Clear communication with both technical and non-technical stakeholders
Ability to prioritise and manage multiple issues

About - CUE-X People

CUE-X People is a boutique Canberra based consultancy. It works with Defence and government to make their tech smarter, secure and more effective. CUE-X has a deep experience in Defence and government. We understand the challenges they have with outdated systems, security and the need to be more productive and customer focussed. CUE-X has a team of highly talented locally based cleared professionals that know how to transform ICT in Defence and government and large organisations. CUE-X partners with major organisations who require the specialist skills and people to help them implement technology.
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📌 Application Support Analyst Canberra
🏢 Cue-X
📍 Canberra