We’re seeking a hands‑on Device Replacement Officer to support a large‑scale end‑user device refresh. You’ll work as part of an ICT support team delivering device swaps, setup and post‑deployment support, ensuring users transition smoothly with minimal downtime.

This is a initial 2‑month contract with solid extensions. Applications close 3rd July .

What you’ll be doing
Roll out and replace laptops/desktops and mobile devices (setup, configuration, handover)
Support users during device changeovers and troubleshoot desktop issues
Assist with OS/app deployment and standard build activities
Log and resolve incidents/requests using structured service processes (ITIL‑aligned)
Help manage device logistics (returns, stock movement, site support)
Travel within Queensland when required (up to 5 days at a time)

What you’ll bring
Experience in desktop support / EUC / field services in a corporate or enterprise workplace
Working knowledge of some/all of:
Windows / operating systems
Device imaging or OS deployment processes
Microsoft 365
Desktop & mobile hardware troubleshooting
Networking fundamentals (TCP/IP,



LAN/WAN)
Strong customer service and transparent communication skills
Proactive, problem‑solving approach and ability to work in a team

Requirements
On‑site: Brisbane CBD, 5 days/week
Manual handling: lifting/moving equipment (up to 15kg ) and trolleying devices
Travel: Queensland travel may be required (up to 5 days at a time )
Highly desirable: valid Australian driver’s licence

Apply through this application link, if you have any enquiries, please email

Diversity, Equity & Inclusion at Hudson: Hudson is committed to helping you find a workplace where you feel respected, supported, and free to thrive. We welcome applications from all backgrounds, identities, and lived experiences—because when different voices come together, amazing things happen.

Casual Loading – Please note for all Australian based contract and temporary roles only, the pay rate is inclusive of mandatory 25% casual loading. This excludes permanent and fixed‑term roles.
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📌 Helpdesk / Level 2 Support Ict Brisbane City
🏢 UpperGround by Hudson
📍 Brisbane