Be the Face and Voice of Phillips Family Law

At Phillips Family Law, we believe that every client interaction matters, starting from the very first phone call or greeting at our front desk. We’re looking for a professional, personable, and proactive Receptionist to join our growing team and play a vital role in creating a welcoming and supportive experience for our clients.

As the face and voice of the firm, you will be the first point of contact for our clients, visitors, and callers. This role goes beyond answering phones and managing appointments, as you will play an important part in setting the tone for how clients experience our firm and the high level of client service we provide.

Key Responsibilities
Manage all incoming telephone calls and direct them appropriately
Greet clients and visitors in a professional and welcoming manner
Maintain a tidy and organised reception area
Schedule appointments and manage meeting room bookings
Prepare client accounts and facilitate payments
Handle incoming and outgoing mail and deliveries
Provide administrative support to legal staff, including document preparation, scanning, filing, and data entry
Maintain confidentiality and always adhere to legal office protocols

About You

We are looking for someone who brings warmth, professionalism,



and strong organisational skills. Ideally, you will have:
Previous experience in a reception or administrative role, ideally in a legal or qualified services environment
Excellent client service skills, both in writing and on the phone
Ability to confidently handle often challenging conversations and client interactions
Strong attention to detail and organisational skills
Proficient in Microsoft Office (Word, Outlook, Excel, Teams); experience with legal practice software is an advantage
A professional appearance and demeanour
Ability to manage competing priorities with a calm and positive attitude

What We Offer
A full time, permanent role with a market-competitive salary
A supportive, collaborative team environment
Central Brisbane location, close to public transport
Chance to gain experience and grow within a highly respected firm

How to Apply

If you’re ready to bring warmth, professionalism, and care to a role where you will truly make a difference, we’d love to hear from you.

Please send your resume and a short cover letter to @pflaw.com.au . For a confidential conversation before applying, contact our office on (07) 3007 9.

📌 Receptionist Brisbane (Australia)
🏢 Phillips Family Law
📍 Australia