Customer Services Officer – Phone Based role (Start Now)

Client: Community Care NFP
Location: Joondalup, Perth WA (free parking, close to transprt links)

Type: Full time (initially temp cover)

Overview

This is a phone-based Customer Services Officer role within a small team of six in a community care organisation. You'll be the first point of contact for customers, families, and staff, providing information and coordinating services across aged care, disability, nursing, allied health, and social support.

The role is customer-focused and values empathy, clear communication, and problem-solving.

Key Responsibilities
Answer and resolve calls with a solid "customer first" approach
Build rapport with customers and families, including those who may be uncertain and require support
Coordinate support services to match customer needs and support worker skills




Accurately record information in the CRM and other systems

About You
Call centre experience (inbound/outbound preferred)
Available Monday–Friday between 6am–6pm (38 hours a week)
Robust communication, problem-solving, and customer service skills
Comfortable using MS Office and CRM systems
Experience in aged care or disability is helpful but not essential
Flexible work options
Supportive, values-driven community care environment

Requirements
Full Australian work rights
Recent Police Clearance (within 6 months)
Able to apply NDIS Worker Screening Check
Flu Vaccination required (mandated for this sector)
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📌 Call Center Specialist Perth
🏢 Talent Consortium
📍 Perth