Join the Leadership Team at One of Mackay's Favourite Venues

The Metropolitan Hotel is a well‐loved hospitality destination in Mackay and part of the Australian Venue Co. network. We're on the lookout for a reliable, hands‐on Duty Manager to join our leadership team and help drive great guest experiences across the venue.

This is a fantastic prospect for a hospitality leader who enjoys variety, thrives on the floor, and wants to build a long‐term career with a growing venue group.

Key Responsibilities
Oversee day‐to‐day floor operations
Lead, support and motivate the team during your shift
Ensure high standards of guest service, presentation and compliance
Manage guest feedback and resolve issues professionally
Support cash handling, reporting and venue security procedures
Ensure RSA and other compliance obligations are met at all times
Work closely with the Venue Manager and broader leadership team

What We're Looking For




Previous experience in a Duty Manager or supervisory hospitality role
Current RSA
Robust leadership and communication skills
Ability to stay calm and solutions‐focused during busy periods
Flexibility to work a rotating roster including weekends and nights
A proactive, hands‐on approach and genuine passion for hospitality

Benefits
Competitive salary package
Career progression prospects across Australian Venue Co. venues
Staff discounts across food and beverage
Supportive, energetic team culture
Ongoing training and leadership development

Diversity and Inclusion

Australian Venue Co. promotes a culture of diversity, equity, and inclusion through programs like AVC Pride for LGBTQIA+ support, Her Hospo for empowering women, and a First Nations Committee for reconciliation.
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📌 Duty Manager Metropolitan Hotel, Mackay
🏢 QUEENSLAND VENUE
📍 Mackay