CareCo Services is seeking a full-timeQuality, Safeguards Coordinatorto support participant safety, compliance, incident management and the intake of new NDIS participants.
This role is responsible for ensuring CareCo's safeguarding, compliance and intake processes are followed properly from the start.
You will review incidents, assess reportable incident requirements, maintain support worker and participant compliance records, monitor participant risk, follow up complaints and support new participant enquiries through to service commencement.
You will work closely with the General Manager, Client Liaison team, Scheduling, Administration and clinical providers to ensure participants are supported safely, appropriately and in line with NDIS requirements.
Key responsibilities include:
Managing new participant enquiries and intake documentation
Gathering information about support needs, risks, goals, funding and current provider involvement
Coordinating intake follow-up, meet and greets and internal handovers
Ensuring services do not commence until required consent, risk, funding and compliance documentation is in place
Reviewing incidents and assessing them against NDIS reportable incident criteria
Supporting timely NDIS Commission notifications where required
Tracking incident follow-up actions through to closure
Identifying repeated risks, patterns or safeguarding concerns and escalating these early
Maintaining support worker compliance records, including screening checks, police checks, training records and certificates
Issuing compliance reminders and escalation notices where required
Reviewing participant files for quality, completeness and NDIS Practice Standards compliance
Maintaining participant risk assessments, consent forms and support documentation




Monitoring participant funding usage and flagging concerns early
Supporting complaint follow-up through the formal complaints process
Supporting PBS and behaviour-related compliance discussions where required
Ensuring documentation is clear, accurate and audit-ready
The successful person will be organised, confident with documentation, able to manage competing priorities and comfortable working with sensitive participant and staff information.
Essential requirements:
Experience in the NDIS, disability, health or community services sector
Strong understanding of safeguarding, duty of care and participant risk
Ability to write transparent incident notes, risk summaries and professional documentation
Strong attention to detail
Confident communication with participants, families, support coordinators and staff
Current NDIS Worker Screening Check, or ability to obtain one
Current DHS Working with Children Check, or ability to obtain one
Current National Police Check, or ability to obtain one
Current driver's licence
Right to work in Australia
Desirable:
Experience with NDIS reportable incidents
Experience with participant intake or onboarding
Experience using ShiftCare or similar client management systems
Knowledge of NDIS Practice Standards
Experience in SIL, complex care or behaviour support environments
Qualifications in disability, community services, health, social work, quality, compliance or a related field
This position would suit someone who notices gaps early, follows through properly and understands that quality and safeguarding work protects people.
The original role document identifies this position as responsible for incident management, support worker compliance, participant compliance, participant risk and safeguarding, and NDIS Practice Standards.

📌 Quality, Safeguards Coordinator (Adelaide)
🏢 CareCo Services
📍 Adelaide