Location: Guildford, WA, AU
Lead with Passion - Technical Services Manager
Reporting to the Group Manager - Client Solutions, the Technical Services Manager will join our Client Solutions team on a full-time basis in our South Guildford Service Centre.
This influential leadership role offers the opportunity to lead a highly skilled team of technical specialists while driving exceptional customer outcomes across our business.
Working closely with customers, internal stakeholders, and Caterpillar partners, you will play a pivotal role in solving complex challenges, shaping continuous improvement initiatives, and developing a high-performing team culture built on collaboration, innovation, and growth.
Department Overview: Client Solutions - Technical Services
Act as a liaison between the dealership and Caterpillar on product issues, contributing to interim and permanent containment actions.
Roster -
5 Days, Mon - Fri 8.5 Hrs/Day (Including Meal Break)
What You'll Do:
Lead and empower a team of technical specialists, fostering a culture of collaboration, knowledge sharing, continuous learning, and skilled growth.
Champion exceptional customer outcomes by guiding the timely resolution of complex equipment and product challenges across the business.
Serve as a trusted partner and key connection point between WesTrac, Caterpillar, and customers to drive effective solutions and long-term product improvements.
Provide strategic technical leadership and coaching, supporting teams to navigate complex issues and deliver high-quality technical support.
Drive innovation and continuous improvement by leveraging data, technology, and emerging insights to enhance technical support processes and customer value.
Build strong, influential relationships across the organisation and industry, working collaboratively to improve product performance and create positive business outcomes.
Skills & Experience:
Proven ability to lead,



inspire, and develop high-performing teams, creating an environment where people can thrive and succeed.
Strong analytical and problem-solving capabilities, with the ability to translate complex information into practical solutions and meaningful outcomes.
Exceptional communication and stakeholder engagement skills, with a talent for building trusted relationships and influencing across diverse groups.
Experience using equipment management systems, machine data, and technology-driven insights to improve customer outcomes and business performance.
Our Benefits include, but are not limited to:
Financial Benefits - Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & more than 600 retail discounts, such as, Coles, Petbarn, Virgin, HOYTS & Crown.
Health & Wellness - Discounts with BUPA, Fitness Passport to access multiple gyms across Australia & EAP access to support you and your immediate family.
Culture & Career - Personal and Team Recognition (Made for More awards), Internal Career Progression, Training & Flexibility through our award-winning WesTrac Institute
Employee Referral Program - Opportunity to receive a referral bonus up to $**** for applicable roles
Additional Perks - Emergency Services Leave, Defence Force Reserves Leave & Employee Share Purchase Plan opportunity.
Our Company & Commitment
With over 4,500 employees, WesTrac is one of the world's largest authorised Cat dealers, offers a wide range of mining and construction equipment and management solutions.
At WesTrac, we reflect diverse communities, celebrate our people's diversity, and create a culture where employees feel safe to be their authentic selves.
We encourage applications from First Nations people, LGBTQIA+ individuals, and those from culturally diverse backgrounds.
WORK180 endorsed employer for our commitment to diversity, inclusion, and equality.
Reference Number: ****
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📌 Technical Service Manager (Western Australia)
🏢 WesTrac Cat
📍 Western Australia