Full‐time | Hybrid | $72,100 + generous NFP salary packaging
Make a meaningful impact every day by supporting older people to live independently at home.
Royal Freemasons is seeking a motivated and positive Client Coordinator to join our wellestablished Home Care Team and help deliver exceptional, personcentred services across the community.
The Chance
We're looking for an energetic and committed Client Coordinator to join our vibrant Community Services Team.
In this role, you'll be a key contributor to our Home Care program, ensuring older adults receive highquality support tailored to their needs, preferences and goals.
You'll work on a rotating roster between 7am and 5pm, Monday to Friday, with the flexibility to work from home part of the week.
Your primary base will be our Moubray Street office in Melbourne.
Key Responsibilities
Deliver exceptional customer service
Coordinate rosters that reflect client needs and preferences
Build strong relationships with clients, families, care staff and external providers
Complete general administrative tasks (invoicing, mailouts, documentation)
Promote Royal Freemasons as a trusted provider of choice
Essential Skills & Experience
Excellent communication and customer service skills
Strong problemsolving ability and a proactive, "cando" attitude
High computer literacy with the ability to learn new systems quickly
Ability to work independently as well as collaboratively within a team Strong organisation,



attention to detail and reliability
Confidence managing competing priorities in a fastpaced environment
Willingness to participate in a monthly oncall rotation
Solid understanding of Community Aged Care, including regulatory requirements and consumerdirected care principles
Extensive rostering experience is an essential requirement, demonstrated through confidently coordinating complex staff schedules, responding to lastminute changes with precision, and ensuring uninterrupted service continuity — a capability that is absolutely fundamental to delivering reliable, highquality Community Aged Care services.
Highly regarded: familiarity with systems such as eCase PHC, the ability to speak a second language, and relevant qualifications such as a Certificate in Community Aged Care.
Why Work With Us
Supportive, friendly team that values your ideas and contributions
Salary packaging up to $15,900 plus $2,650 for meals and entertainment
Career development opportunities across a respected NFP with services throughout Victoria
Safe, smokefree workplace with vaccination programs
Compliance Requirements
Hold a valid NDIS Worker Screening Check
Meet mandatory screening requirements for all staff, contractors, labourhire personnel and volunteers before commencing
Maintain uptodate COVID19 and influenza vaccinations as encouraged for aged care workers
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📌 Client Coordinator-Community Services & Wellbeing Melbourne, 3004
🏢 Royal Freemasons
📍 Melbourne