Level 2 Service Desk Engineer | Geelong Lead technical outcomes.
Solve complex challenges.
Make a real impact for clients.
We're looking for an experienced Level 2 Service Desk Engineer to join our Geelong team.
This is an opportunity for a technically capable MSP professional who enjoys solving infrastructure, server, networking and cloud challenges while building trusted relationships with clients.
If you're looking for a role where you can take ownership, tackle complex technical issues, and work across a diverse range of technologies and client environments, we'd love to hear from you.
Who We Are
With over 20 local branches supported by a robust national presence, efex is one of Australia's leading IT and digital services providers.
We deliver right-sized solutions in IT, print, and communications that help businesses run smarter, simpler, and more efficiently.
Our culture is approachable and business-focused: we speak in plain language, build real relationships, and always put people first- our clients and our team.
The Role
As a Level 2 Service Desk Engineer, you'll play a key role in supporting and maintaining a broad range of client environments.
You'll be responsible for resolving complex technical issues, maintaining system stability, and delivering exceptional customer outcomes.
In This Role, You'll
Provide proactive and reactive support across diverse client environmentsTroubleshoot and resolve infrastructure, server, networking and cloud-related issuesMaintain system continuity through monitoring, maintenance and preventative supportManage incidents through to resolution, ensuring clients are kept informed throughoutAccurately maintain tickets, documentation and time recordsCollaborate with account managers,



project teams and other technical specialistsAct as an escalation point for more complex technical issuesMentor and support junior engineers where requiredContribute to continuous improvement initiatives and best-practice service delivery
About You
You'll thrive in this role if you:
Have 3-5+ years' experience supporting client environments within an MSPCan confidently troubleshoot and resolve issues across servers, networking, Microsoft 365 and virtualised environmentsTake ownership of technical issues and see them through to resolutionHave excellent communication skills and enjoy working directly with clientsAre proactive, organised and solutions-focusedEnjoy collaborating with others and sharing technical knowledge
Strong Hands-on Experience With
Windows Server environmentsMicrosoft 365 administration and supportNetworking technologies, including firewalls, switching and routingBackup and disaster recovery solutionsVMware and/or Hyper-V
Highly Regarded
Microsoft AzurePowerShell scriptingEndpoint management and MDM platformsCybersecurity technologies and best practicesIP Telephony and unified communications solutions
What We Offer
Competitive salary that reflects your experience and capabilityA supportive, down-to-earth team environmentBirthday leave - celebrate your day, on usWellbeing leave - access up to two days per year from your personal leave balanceOngoing technical development and certification supportCareer progression opportunities across service delivery, projects, engineering and leadership pathwaysExposure to a broad range of technologies, industries and client environmentsChallenging and rewarding work where your expertise is genuinely valued
Why Join efex?
This is a hands-on technical role suited to an engineer who enjoys solving challenging problems, taking ownership of outcomes, and becoming a trusted advisor to clients.
You'll join a growing national MSP with the backing, resources and opportunities of a larger organisation, while still enjoying the support and culture of a close-knit local team.
Please note: All shortlisted candidates will be required to undergo a National Police Check as part of the recruitment process.

📌 Level 2 Service Desk Engineer (Warrnambool)
🏢 EFEX
📍 Warrnambool