Join a growing business that's making a real difference.
At Balance Mobility, we're passionate about helping people maintain their independence, mobility and quality of life.
As one of Australia's leading mobility equipment providers, we work closely with individuals, aged care providers, allied health professionals and government-funded programs to deliver equipment and services that genuinely improve lives.
As our business continues to grow, we're looking for an organised, customer-focused and proactiveService & Scheduling Coordinatorto join our Service & Repair team.
This is more than just a scheduling role.
You'll become the central hub of our service operation, coordinating technicians, managing customer relationships, supporting service contracts and helping drive the continued growth and development of our Service Division.
If you enjoy variety, solving problems, working with people and being part of a business where your ideas and contribution are valued, we'd love to hear from you.
Why Join Balance Mobility?
At Balance Mobility, we believe outstanding people create great outcomes.
We are committed to creating an environment where team members can grow, develop their skills and build long-term careers.
What we offer:
A supportive and collaborative team environment.
Opportunities for professional growth and career development.
A varied role with genuine ownership and autonomy.
The opportunity to contribute to the growth of a developing service division.
A purpose-driven business where your work has a direct impact on customers' lives.




Ongoing training and development opportunities.
A stable and growing organisation with an excellent reputation in the healthcare and mobility industry.
About the Role
As the Service & Scheduling Coordinator, you will be responsible for coordinating the day-to-day activities of our Service Department.
Working closely with our technicians, customers, suppliers and management team, you'll ensure service requests, repairs, preventative maintenance programs and warranty claims are delivered efficiently and professionally.
No two days will be the same.
You'll balance scheduling, customer communication, service administration, parts coordination and problem-solving to help keep our service operation running smoothly.
Key responsibilities include:
Coordinating service and repair bookings across multiple technicians.
Managing technician schedules to maximise productivity and customer outcomes.
Coordinating preventative maintenance and contract servicing programs.
Managing warranty claims and supplier communications.
Assisting with service quotations, invoicing and service administration.
Coordinating service parts and inventory requirements.
Monitoring service progress and keeping customers informed.




Resolving routine customer concerns and escalating complex matters where required.
Maintaining accurate service records and documentation.
Supporting continuous improvement initiatives across the Service Department.
About You
We're looking for someone who is highly organised, customer-focused and thrives in a fast-paced environment.
You'll bring:
Previous experience in scheduling, service coordination, customer service or administration.
Excellent organisational and time management skills.
Strong communication and relationship-building abilities.
The ability to manage competing priorities and solve problems effectively.
High attention to detail and accuracy.
Confidence working with multiple systems and software platforms.
A proactive attitude and willingness to learn.
Highly regarded but not essential:
Experience coordinating field service technicians.
Experience within healthcare, mobility, equipment hire or technical service industries.
Knowledge of warranty processes.
Inventory or spare parts coordination experience.
Experience using CRM, scheduling or service management systems.
Make an Impact
This is an exciting opportunity to join a growing organisation and play a key role in shaping the future of our Service Division.
If you're looking for a role where you can build your skills, contribute ideas, develop your career and make a genuine difference, we'd love to hear from you.
Apply now and become part of the Balance Mobility team.

📌 Service & Scheduling Coordinator (Gold Coast)
🏢 Balance Mobility
📍 Gold Coast