Sharon AI is building the infrastructure powering the next generation of artificial intelligence.
Operating across AI infrastructure, high-performance compute, cloud platforms and large-scale technology environments, Sharon AI delivers scalable, secure and commercially sustainable infrastructure solutions supporting advanced AI workloads globally.
As Sharon AI continues to scale,we're looking for an experienced Technical Account Managerto become the trusted technical advisor for our growing customer base across Australia.
Working closely with Customer Success, Project Management, BAU Support, Product Engineering and Solution Architecture teams, you'll provide hands-on technical guidance throughout the customer lifecycle.
From onboarding and workload sizing through to technical escalations, performance optimisation and capacity planning, you'll help ensure customers maximise the value of their AI infrastructure.
This is an excellent opportunity for someone who enjoys combining strong customer relationship skills with deep technical expertise while working at the forefront of AI infrastructure.
What You'll Be Doing
Act as the primary technical contact for Sharon AI's established customers, building trusted relationships with engineering and technical stakeholders.
Provide technical guidance and support for customer enquiries that extend beyond day-to-day BAU support.
Partner closely with Customer Success Managers to deliver an outstanding customer experience across the entire customer lifecycle.
Coordinate technical escalations with BAU Support, Product Engineering and Solution Architecture teams to ensure timely issue resolution.
Support customer onboarding by working alongside Project Managers to ensure smooth technical handovers into operational support.
Assist customers and Sales teams with workload sizing, infrastructure recommendations and resource planning for AI environments.
Conduct technical reviews, capacity planning discussions,



system health checks and performance optimisation initiatives with customer engineering teams.
Monitor infrastructure performance and proactively identify opportunities to improve customer environments.
Collaborate across internal technical teams to ensure customer feedback influences product and platform improvements.
Build long-term technical partnerships that drive customer success, adoption and retention.
What We're Looking For
Previous experience as a Technical Account Manager, Solutions Architect or similar customer-facing technical role.
Strong relationship management skills with the ability to build credibility with technical stakeholders.
Excellent written and verbal communication skills, with the ability to explain complex technical concepts clearly.
Demonstrated understanding of cloud infrastructure and cloud technologies.
Experience working with AI, machine learning and large language model (LLM) technologies.
Understanding of AI infrastructure, GPU clusters, AI factory hardware or high-performance computing environments.
Experience using Jira or similar ticketing platforms.
Solid troubleshooting, problem-solving and incident management capabilities.
A collaborative approach and the ability to work effectively across customer-facing and engineering teams.
Highly Regarded
Experience working within a Neocloud, HPC, Cloud, Infrastructure or Managed Services environment.
Exposure to ITIL or similar service management frameworks.
Experience supporting enterprise infrastructure customers in complex technical environments.
Why Join Sharon AI?
This is an opportunity to join one of Australia's fastest-growing AI infrastructure businesses and play a key role in helping customers unlock the full potential of next-generation AI platforms.
You'll work alongside highly talented engineers, architects and customer success professionals while supporting cutting-edge AI infrastructure used by some of Australia's leading technology organisations.
Our Values
Integrity - Innovation - Collaboration - Wellbeing - Inclusion
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📌 Technical Account Manager (New South Wales)
🏢 Sharon AI
📍 New South Wales