Be Part of Our Next Chapter
For over almost 60 years, our solutions have enabled impactful connections between some of the world's leading brands and their customers.
And while we've already done a lot of work we're proud of, we're just getting started!
We're a global technology company focused on creating dynamic, smart, personalised and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions.
(For example: If you've ordered in-store or in the drive‐thru at McDonald's somewhere in the world in the last few years, chances are you've interacted with our digital solutions.)
We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.
Coates Group has the values of a family‐owned business and the innovative spirit of a start‐up, both which fuel our purpose –Creating Connections.
Empowering Partnerships.
Always Evolving.
Through hard work, dedication and creativity, we've become industry leaders who have won awards and set records while remaining focused on continual growth and evolution.
We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are curious, charismatic, authentic, and we value and leverage the diversity of our crew.
We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over‐achievers.
And together, as a Crew, we are revolutionizing the way the world's leading brands leverage technology to drive the best customer experiences.
The Industrial Designer is responsible for the planning, design, and documentation of new and existing products, ensuring solutions are functional, user‐friendly, and aligned to brand, technology, and commercial requirements.
The role focuses on concept development, usability, and manufacturability, supporting the delivery of products that meet quality, aesthetic,



and production standards across the product lifecycle.
Key responsibilities for the role
Design Development & Delivery
Translate technical briefs into practical design solutions that meet functional and performance requirements
Plan and prioritise design tasks to support delivery of agreed milestones and project outcomes
Produce design outputs that balance usability, aesthetics, manufacturability, and commercial considerations
Ensure design work is completed accurately and meets defined quality and performance expectations
Design Ideation, Documentation & Communication
Develop artefacts that clearly convey design ideas and functionality
Prepare accurate technical drawings and specifications to support manufacturing and production
Present design concepts and prototypes in a clear and structured manner to support feedback and decision‐making
Incorporate user insights and feedback into design iterations to strengthen usability and product outcomes
Manufacturing & Product Realisation
Apply Design for Manufacture (DFM) and Design for Excellence (DFX) principles during design development
Build and test prototypes or samples to validate product functionality, usability, and performance
Assess design feasibility by considering materials, production methods, safety requirements, and operational constraints
Refine designs to support smooth transition from concept through to production readiness
Collaboration & Continuous Improvement
Engage proactively with product, engineering, marketing, and New Product Introduction (NPI) stakeholders to maintain alignment and progress
Communicate updates, risks, and design considerations clearly to support effective project delivery




Share knowledge and contribute ideas through team forums
Provide guidance and informal support to junior team members to strengthen team capability
Qualifications and experience
Bachelors degree in Industrial Design, Product Design, Mechanical Engineering, or related field
3+ years experience in industrial design or product development roles
Experience in product design creation, metalwork, basic electrical knowledge, DFM, technical drawing, BOM & costing
Experience delivering manufacturing ready outputs, including CAD, drawings, and documentation
2D visualisation and graphic communication tools such as Adobe suite, Figma, Canva et
Keyshot Rendering
Benefits
The benefits include an annual market competitive bonus program and our "Thrive Program" which includes a suite of flexible work options because we're strong believers that you should never miss an important life or work moment.
Thrive also provides dedicated time to prioritise our health and wellbeing (e.g., virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a "Give Back Day" to allow our Crew an opportunity to make an impact in the community.
About Coates
We are industry leaders who have won awards and set records.
We are a 2x Australia Positive Design Award winner and have successfully completed the largest hardware deployment in Quick Service Restaurant history.
Join a Crew that Cares
Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity.
(Ask us about our Equality + Empowerment Initiatives).
Coates Group is an Equal Opportunity Employer
Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law).
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📌 Industrial Designer (New South Wales)
🏢 Coates Group
📍 New South Wales