Overview
Build your career with Master Builders Solutions and be part of a dynamic and rewarding journey.
Are you ready to build strategic relationships, be involved in a collaborative and supportive team and grow with an industry leader?
Join a global leader in construction solutions and help deliver exceptional service to customers across Australia and Recent Zealand.
About Master Builders Solutions Australia
Master Builders Solutions is a leading provider of advanced construction solutions globally.
With our innovative products and technical expertise, we are dedicated to helping our customers achieve their goals.
Join our team and contribute to the growth and success of our company.
To learn more about Master Builders Solutions, please visit our website: en-au/
The Role
Reporting to theANZ Customer Service Manager, the Customer Service Officer is responsible for managing customer orders from entry through to delivery while ensuring a high level of customer satisfaction.
The role works closely with Sales, Supply Chain, Production, and Logistics partners to ensure orders are deliveredon time and in full.
Responsibilities
Process customer orders, cash sales, and product samples in SAP
Manage order fulfilment and monitor backorders to ensure timely delivery
Proactively communicate with customers regarding order status, product availability, and delivery updates
Liaise with internal teams including Sales, Planning, Production, Warehouse and Supply Chain to resolve order exceptions
Coordinate orders and work with third-party logistics providers to track shipments and delivery schedules




Maintain accurate customer and sales master data within SAP
Manage customer complaints through the Non-Conformance Management system and support resolution and communication
Ensure pricing discrepancies and billing issues are escalated and resolved
Support month-end processing including billing and post goods issue activities
Participate in team meetings and cross-functional collaboration to improve customer service outcomes
About You
2–3 years' experience in customer service, order management or logistics coordination
Experience using SAP or a similar ERP system (preferred)
Strong communication and interpersonal skills
Excellent problem solving and conflict resolution abilities
Ability to build strong relationships with customers and internal stakeholders
Strong organisational skills with the ability to manage competing priorities
Benefits
Hybrid working environment (2 days per week WFH)
Full range of training and upskilling to ensure you are set up for success.
Opportunities for career growth and development within a rapidly growing organization.
Be part of a globally recognized leader driving innovation in construction materials.
Competitive compensation in addition to Performance-based Incentives & rewards.
We believe in empowering our employees to make informed decisions based on their experiences, taking ownership of their responsibilities, and driving positive action towards rewarding goals.
Regardless of your role, we encourage you to provide leadership and contribute to the success of our company.
#J-*****-Ljbffr

📌 Customer Service Officer (New South Wales)
🏢 Master Builders Solutions
📍 New South Wales