Senior Customer Services Advisor (Ref: POS******) Hours and Pay
Salary £29,540 - £31,022 Salary Band £20,001 to £30,000 Post Type Permanent Hours Per Week Full time
Job and Application details
Categories Admin/Secretarial/Customer Services
Directorate N/A Published Date 02/07/2026 Closing Date 12/07/2026
RESTRICTED TO INTERNAL CANDIDATES ONLY**
Darlington Borough Council are looking to recruit for a Senior Customer Services Advisor.
Have you got what it takes, to act as a customer advocate, providing excellent service to all customers and visitors contacting the Council.
Do you want to be a part of friendly, highly motivated team, providing advice to customers, resolving as many enquires as possible at the first point of contact, in line with relevant Legislation and Councils Policies.
Are you passionate about promoting encouraging and influencing others on the uptake of the Councils digital services.
Please note this post is subject to a Basic disclosure – BPSS referencing check.
The successful applicant will be subject to the relevant vetting checks before an offer of appointment is confirmed.
For detailed information on this role, please refer to the attached Role Profile and Supporting Documents.
If you would like an informal chat around the job vacancy, please feel free to contact Yvonne Walker Customer Service Team Leader on ***********.
Advantages
The rewards for working at Darlington Borough Council go beyond the salary you will receive; we have numerous additional benefits such as:
32 days Annual Leave, plus Bank Holidays, with option to purchase additional Annual Leave (pro-rata for part time working)Access to the Local Government Pension Scheme with option to make Additional Voluntary ContributionsFlexi-time schemeFlexible workingGenerous Maternity,



Paternity and Adoption Leave schemesStaff equality forumsGreen Car Leasing SchemeAccess to a wide range of training, learning and developmentPhysiotherapy serviceConfidential counselling serviceGreat wellbeing offerCycle to Work SchemeDolphin Centre Fit for Life DiscountsLocal and National retailer discountsVivup employee benefit app and Lifestyle SavingsArriva Employee Travel Club
For the full range of benefits we offer, please see our Why work for us internet page, which also includes our Total Reward Booklet and Employee Benefit Video.
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Find out further information about us and what it's like to work for our great team by visiting the Jobs and Careers home page.
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General Information For Applicants
If you have any further questions regarding applying for this role or the questions and required fields within the application form, please contact the HR Support team on ************ or ******.
If you are experiencing problems with the NE Jobs website, such as logging in, saving pages, on account queries please fill out the form within the link below.

All applicant email correspondence will come from ****** and may be directed to your Junk folder depending on the settings of your email account.
Please check both your email and Junk folder as all applicants will be notified whether they have been shortlisted.
You must ensure that anything submitted in your application is factually accurate.
Plagiarism can include presenting the ideas and experience of others, or generated by artificial intelligence, as your own.
Whilst we accept candidates may use AI tools within job applications; submissions must be truthful and relevant to your own experience.
We are an equal opportunities' employer.
We welcome applicants from all sections of the community.
We aim to interview any applicant who declares a disability and meets the minimum criteria for the job.
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