Hawkesbury Race Club Motel is a busy 4-star motel located in the grounds of the Hawkesbury Race Club located in the picturesque Hawkesbury Valley.
We pride ourselves on providing a comfortable and welcoming experience for our guests.
Reporting directly to the Motel Operations Manager, our Reception Team Member role is a key part of the daily motel operations by maintaining a high level of customer service with efficiency and reliability.
The key responsibilities will include:
Providing a high standard of customer service to all guests, at all times.
Completing the front office procedures with a consistently high level of accuracy and attention to detail.
Process all guest check-ins by confirming reservations, assigning room, and providing room keys.
Process all payment types such as room and other charges.
Process all check-outs including resolving any late and disputed charges.
Answer, record, and process all guest correspondence, emails, messages, questions or concerns.
Coordinate with Housekeeping to track readiness of rooms for check-in.
Supply guests with directions and information regarding property and local areas of interest.
run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
Communicating the relevant information to management as required in a professional manner.




Setting up and managing the daily breakfast operations.
The ideal candidate will have:
A can-do, responsible, and flexible approach to work with a strong work ethic.
Prior experience in a front office function.
Exceptional customer service skills, including a friendly customer service manner and attitude.
Be reliable and punctual with a proven ability to be a proactive individual with strong organisational and time management skills.
Excellent communication skills.
A passion for exceeding guest expectations and providing a high standard of customer service.
A solid eye for detail.
Strong written and verbal communication skills.
Exceptional personal presentation and grooming.
This role is for Saturdays only.
You will be required to work 3 out of 4 Saturdays with 1 overnight stay (with night phone) required in that period, working from 7am - 5:00pm.
It would suit someone looking for additional hours to supplement an existing position or someone looking at working 1 day a week.
If this sounds like you, please apply!
Confidential enquiries and requests for further specific information about the role are welcome via email.
Please forward your resume with a cover letter to ••••@hrcmotel.com.au

📌 Motel Reception Team Member (Saturdays Only) (Sydney)
🏢 Hawkesbury Race Club
📍 Sydney