About us
DHA was established in **** following passage of the Defence Housing Australia Act **** (DHA Act) to provide adequate and suitable housing for, and housing related services to, members of the Australian Defence Force (ADF) and their families.
We remain committed to our purpose of providing housing, and housing related services, to ADF members and their families to support Defence's operational needs.
DHA manages an expanding portfolio of housing solutions and provides housing for over 17,200 ADF members and their families and administers rent allowance for more than 16,000 ADF members and their families in private rental accommodation.
DHA provides housing related services advising on eligibility, providing posting support, and managing bookings and allocation services for all DHA provisioned housing and on-base accommodation to approximately 60,000 ADF members.
To find out more about DHA, please refer to our website or read our latest Annual Report.
About your team
The Service Delivery Group is responsible for providing all housing and customer services to contractors, landlords, ADF members and their families.
This includes managing DHA's housing portfolio, DHA's housing assets and providing property care services to landlords.
About the role
As a Customer Service Centre Team Leader, you'll lead a high-performing team dedicated to supporting ADF members and their families.
Combining strong leadership with a passion for developing people, you'll coach and mentor your team to achieve exceptional service outcomes, drive performance, and foster a positive and collaborative workplace culture.




This is either an Ongoing or Non-ongoing Engagement for a period of up to 12 months with possibility of extension or permanency.
Benefits of working at DHA
At DHA, we believe our people are our greatest asset.
When you join us, you'll enjoy a range of benefits designed to support your wellbeing, development and work-life balance, including:
15.4% employer superannuation contributionsto help you build your financial future.
Generous leave provisions, including 20 days annual leave and 18 days personal leave each year.
Adaptable working arrangementsthat support a healthy balance between work and life.
Asupportive and inclusive workplace culturewhere diversity is valued and you can bring your whole self to work.
Opportunities toexpand your skills, knowledge and experiencewhile contributing to meaningful outcomes for Defence members and their families.
Career development and progression opportunitiesacross a national organisation.
Access to a confidentialEmployee Assistance Program (EAP)for you and your immediate family when you need additional support.
ADF Partner Employment Conditions, providing additional flexibility and support when relocating due to a Defence posting.
For information on DHA's Employee Value Proposition, visit our website.




How to apply
To apply, click theApply Nowbutton below with your current resume and a 500-word pitch, addressing the requirements of the role.
For more information about the role, clickView Candidate Information Packbutton below.
Applications close: 11:55pm AEST05 August ****.
Any questions?
Please contact Angela Richardson - Contact Centre Performance & Engagement Lead
************ / ******
Order of Merit
A merit pool will be established from this process which will be valid for 18 months from the date of advertising.
This merit pool may be used throughout this period to fill similar positions in the event positions become vacant.
Inclusion and Diversity
DHA is committed to building an inclusive and diverse workforce.
We welcome applications from across our community including, Aboriginal and Torres Strait Islander peoples, women, people with disability, people from culturally and linguistically diverse backgrounds, those who identify as LGBTIQ+, ex-defence members, mature aged employees and carers.
RecruitAbility
RecruitAbility applies to this vacancy.
Under the RecruitAbility scheme you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job.
For more information visit:
Eligibility
Employment with DHA is conditional on successful applicants demonstrating that they are an Australian citizen and can obtain and maintain a security clearance at the required level.

📌 Team Leader (Townsville)
🏢 Defence Housing Australia
📍 Townsville