Emergency Triple Zero (000), ******* Police Assistance Line, and Crime Stoppers SA
"Join the voice that supports South Australia - every call matters!"
Working in the SAPOL Call Centre means stepping into a role where every call matters.
Our team provides calm reassurance, and direction during some of the most critical moments in people's lives.
As the first point of contact for community members in urgent and challenging situations, the Call Centre plays a vital role within our organisation.
Staff consistently report a robust sense of purpose, knowing that every call answered contributes directly to the safety and wellbeing of South Australians.
This role is for you if you are:
A confident decision maker who can provide clear verbal instructions
Skilled at identifying and extracting key information
An effective communicator with people from diverse backgrounds
A team player with strong organisational abilities
Solutions-focused, community-minded, and guided by integrity and respect
Tech-savvy, with experience using multiple screens and software systems
Resilient and composed in high-pressure environments
Consultants apply a high level of knowledge of SAPOL's functions and activities within the Call Centre environment.
They use sound judgement and initiative when managing non-emergency, complex, and Triple Zero (000) calls.
The role requires working with autonomy and authority, while respecting cultural and social diversity, and interpreting and applying established policies and procedures.
Benefits




Work -life balance through flexible, preference-based rostering - with a variety of shifts across 24/7
Opportunities for casual, term, or permanent roles
Wellbeing initiatives, including an onsite gym and Fitness Passport access
A positive and diverse working environment
Paid training
Salary packaging options
Career pathways within the South Australian Public Sector
Special Conditions
Applicants must hold current Australian work eligibility and will undergo background and criminal history checks.
Shifts operate 24/7, including weekends and public holidays, and overtime may be required.
Successful applicants will be placed in a pool for 12 months and may be selected to attend a scheduled five-week, full-time, paid training program (subject to availability and business needs).
A further 10 shifts over a two-week period must be completed to consolidate training.
Upon successful completion of training, Call Centre Consultants will be offered an ASO3 casual contract, with applicable shift penalties and allowances.
To learn more about our hiring process please visit our website.
We strongly encourage all applicants to read the Frequently Asked Questions before applying to ensure the role is the right fit for you - and that you are the right fit for the role.
Enquiries:Please send any enquiries to: ******.
Application Instructions
Please click on 'Apply' which will direct you to iworkforSA and further information will be provided on how to apply.
Applications Close:5:00PM 05/02/2027

📌 Call Centre Consultant (Adelaide)
🏢 South Australia Police
📍 Adelaide