Position Title: Administrative Assistant / Receptionist
Location: Yarra Valley Estate, Yarra Valley, VIC
Reports To: YVE Sales, Office & Staff Wellbeing Manager
About Us
Yarra Valley Estate is a unique eco-conscious venue nestled in the Yarra Valley, offeringcaravan storage,accommodation, and a thrivingEdible Forest.
Set on serene grounds, we provide a welcoming, nature-connected environment for a wide range of clients and guests.
We pride ourselves on our holistic approach to hospitality and sustainability.
Position Summary
We are seeking a highly organised, proactive, and customer-focusedAdministrative Assistant/Receptionistto support the smooth operation of our venue.
This role is responsible for front desk management, accommodation bookings, and delivering exceptional guest experiences.
You will also support our Caravan Storage and Edible Forest teams, assist with hospitality services, and handle general administrative tasks.
Key Responsibilities & Functions
Reception & Customer Service
Greet and welcome visitors, clients, and vendors with a warm and professional demeanor
Manage phone, email, and walk-in enquiries promptly and courteously
Assist guests with accommodation check-ins and check-outs
Handle service requests and reservations across departments
Maintain a clean, organised, and inviting reception area
Administrative Support
Provide admin support across all YVE departments
Prepare and distribute correspondence, invoices, receipts, and service updates
Maintain accurate records of contracts, bookings, and payments
Support communication flow between departments
Data Entry & Record Keeping
Maintain and update databases for accommodation, caravan storage,



and the Edible Forest
Accurately log client interactions, contracts, and transactions
Assist with generating reports on facility use, trends, and customer feedback
Facility Coordination
Support coordination of maintenance for storage areas and Edible Forest
Log and escalate facility-related issues and client concerns as needed
Performance Areas
Customer Service
Prompt response times and appointment scheduling
Efficient check-ins/outs and problem resolution
Positive customer feedback and satisfaction metrics
Support for tour and event coordination
Administrative Accuracy
High standard of data entry and document management
Timely processing of invoices and payments
Teamwork & Communication
Strong collaboration across departments
Support achievement of sales and operational targets
Effective reporting and forecasting
Support front of house team with hospitality when needed.
Training & Development
Active participation in team development initiatives
Commitment to personal learning goals and upskilling
Openness to feedback and process improvement
Requirements
Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
Excellent written and verbal communication skills
Solid attention to detail and time management
Ability to lift and carry materials as needed
Preferred Experience
Experience usingXerofor account management
Previous hospitality or reception experience highly regarded
If you are passionate about guest service, have a keen eye for detail, and thrive in a dynamic, eco-focused environment, we would love to hear from you.
Must live local to the Yarra Valley up to 1 hour drive.

📌 Part-Time Receptionist (Victoria)
🏢 Yarra Valley Estate
📍 Victoria